Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasha Acevedo

Meriden

Summary

Talented professional with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.

Overview

11
11
years of professional experience

Work History

Assistant Registrar

City Of New Britain
01.2021 - 06.2024
  • Perform duties such as managing birth certificates for children born outside of the town.
  • Certifying and reviewing death certificates.
  • Answering phones and assisting customers with any questions they would have in regards to birth certificates, death certificates, marriages, land records, etc.
  • Managed money coming from mail in requests to in person requests.
  • Collect and maintain records for birth, death and marriages that occurred in New Britain.
  • Maintaining responsibility for personal and vital records, and licensing for dogs.
  • Effectively running an office environment.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.

Medical Receptionist

Glastonbury Surgical Center
07.2020 - 12.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Head Patient Service Representative

Hospital Of Central Connecticut
08.2016 - 12.2020
  • Managed office independently.
  • Ordered all office supplies.
  • Welcomed and checked in patients.
  • Receive insurance co-pay payments and post amounts paid to patient accounts.
  • Compile and record medical charts, reports, and correspondence.
  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Maintained an organized and presentable front lobby.
  • Office maintenance (sweep, mop, clean counters, dusting, and remove trash)
  • Monitor internal and external multi-line phone calls by answering and transferring calls and taking accurate messages and passing them to staff in a timely manner.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Medical Receptionist

ProHealth Physicians
11.2018 - 04.2019
  • Welcomed and checked in patients.
  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.

Patient Service Representative

South Lake Hospital
06.2018 - 11.2018
  • Perform on-going customer service/patient care
  • Answer multi-line telephone; Document conversations as needed.
  • Be professional and courteous at all times to patients, visitors and/or co-workers, treating them with dignity and respect at all times.
  • Schedule patients over the telephone and in-person.
  • Check in patients upon arrival.
  • Help doctors and technicians stay on schedule by placing appointment correctly, understanding impact of appointments scheduled and notify doctors when patient is running late.
  • Check out patients upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions patients have.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
  • Enter and prepare contracts and insurance information.
  • Maintain confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Taught patients and families to use at-home medical equipment.

Customer Service Representative/Cashier/Food Clerk

Big Y Supermarket
05.2013 - 11.2017
  • Responsible for maintain a high level of professionalism with customers and working to establish a positive rapport with every caller.
  • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
  • Enters price changes by referring to price sheets and special sale bulletins.
  • Discounts purchases by redeeming coupons.
  • Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
  • Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Provides pricing information by answering questions.
  • Maintains checkout operations by following policies and procedures; reporting needed changes.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Contributes to team effort by accomplishing related results as needed.
  • Balanced cash drawer and uncovered any discrepancies
  • Trained newly hired employees
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Diploma -

Bristol Eastern High School
Bristol, CT
06-2011

Skills

  • Bilingual (English and Spanish)
  • Medical Terminology
  • Electronic Medical records
  • Filing
  • Answer multi-phone line
  • Records management
  • Maintaining documents and records
  • Time management abilities

Timeline

Assistant Registrar

City Of New Britain
01.2021 - 06.2024

Medical Receptionist

Glastonbury Surgical Center
07.2020 - 12.2020

Medical Receptionist

ProHealth Physicians
11.2018 - 04.2019

Patient Service Representative

South Lake Hospital
06.2018 - 11.2018

Head Patient Service Representative

Hospital Of Central Connecticut
08.2016 - 12.2020

Customer Service Representative/Cashier/Food Clerk

Big Y Supermarket
05.2013 - 11.2017

Diploma -

Bristol Eastern High School

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