Sasha Bertola
Quick Quack Car Wash
Highland
1
Certification
4
years of professional experience
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Work History
Team Member
6 Months- Assisted customers with membership questions and service selections using clear, friendly communication.
- Guided vehicles safely into wash tunnel, maintaining smooth traffic flow and customer safety.
- Prepped cars for wash cycles by clearing debris and positioning mirrors correctly.
- Monitored equipment operations and reported mechanical issues to support uninterrupted service.
Shift Lead
2 Years 8 Months- Supervised shift operations, ensuring food quality, speed, and guest service standards remained consistent.
- Trained new team members on prep procedures, line execution, and restaurant safety expectations.
- Coordinated crew assignments to maintain efficient workflow during peak dining periods.
- Resolved guest concerns promptly, supporting positive dining experiences and team accountability.
Cashier
1 Year- Processed transactions accurately using POS system, cash, credit, and gift card payments.
- Resolved customer questions with product location, pricing, and return support.
- Assisted with returns, exchanges, and order pickups following store procedures.
- Maintained checkout area, stocked impulse items, and organized receipt supplies.
Education
High School Diploma
- Top 30 in class
- 4.0 student
- CTE pathway completer
- National Honors Society Cabinet member
- FBLA member
- FCCLA member
- FFA member
- Highland City Youth Council member
Skills
Customer service
Efficiency
Operational efficiency
Attention to detail
Problem-solving
Teamwork and collaboration
Communication
Affiliations
- National Honors Society Cabinet
- FBLA
- Highland City Youth Council
Certification
- Word, Excel, and Powerpoint Certified
- Microsoft Associate certified
Timeline
Team Member
Quick Quack Car Wash
04.2026 - CurrentRead More
Shift Lead
Costa Vida
12.2023 - 08.2026Read More
Cashier
Ace Hardware
12.2022 - 12.2023Read More
Lone Peak High School
High School Diploma
Read More