SASHA BROUGHTON
Houston,TX
Summary
Dedicated professional with experience in providing great customer service and managing high volume workloads. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Demonstrates strong organizational and problem-solving abilities, essential for any role requiring team collaboration. Seeking to transition into new field, applying these transferrable skills to contribute to effective outcomes and team efficiency.
Overview
4
4
years of professional experience
Work History
Care Coordinator
Cardinal Health
Houston, TX
07.2025 - Current
- Maintained detailed records of services performed and patient conditions using company software and databases. Updated medication lists and documented allergies to ensure comprehensive patient profiles.
- Ensured accurate and current documentation of patient records in compliance with HIPAA regulations.
- Oversaw patient caseloads to guarantee timely follow-up and suitable interventions.
- Elevated patient care through creation and execution of comprehensive care plans.
- Scheduled patient order deliveries in advance to prevent missed dosages. Assisted with rescheduling and replacing orders as necessary.
- Managed over 63 customer calls per day.
Customer Service Associate
United Healthcare, UHG
Houston, TX
09.2022 - 09.2025
- Reviewed medication orders for accuracy and completeness.
- Reordered medication to maintain adequate supply.
- Refill & track medication while recording allergies and side affects.
- Received, researched and resolved consumer inquiries, Reorder, resend and discontinue medication.
- Self-motivated, with a strong sense of personal responsibility.
- Send Prescription Request to Medical Doctors and Transfer scripts from local Pharmacy.
- Managed over 50 customer calls per day.
Customer Service Representative
Sedgwick
Houston, TX
06.2022 - 09.2022
- Apply & Process Short Term & Long Term Disability Claims, Maternity Leaves, Personal, FMLA, Military Leaves
- Provide extensions request, email Examiners & Supervisor updated and escalated information.
- Collected and analyzed customer information to prepare product or service reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-holds.
- Managed over 48 customer calls per day.
Education
HIGH SCHOOL DIPLOMA - Education
Community High School
Milwaukee, WI06.2008
Skills
- Persuasive negotiator
- Compelling presentations
- Account acquisition
- Team Leadership
- Excellent Time Management
- Customer Relationship Management
- Goal Setting
- Goals and Performance
- Case management
- Organizational skills
Timeline
Care Coordinator
Cardinal Health
07.2025 - Current
Customer Service Associate
United Healthcare, UHG
09.2022 - 09.2025
Customer Service Representative
Sedgwick
06.2022 - 09.2022
HIGH SCHOOL DIPLOMA - Education
Community High School