Sasha A. Buckles
Woodinville,WA
Summary
Customer service focused on employee and customer experience through accuracy, empathy and quick resolution. Long running experience supporting clients, employees, workforce teams, HR partners and leadership at companies such as Amazon, DexOne and F5 (AI says; Proven track record of supporting clients, workforce teams, and leadership at major companies including Amazon and F5 or Extensive background in supporting diverse teams and HR partners at organizations like Dexone and Amazon.). Worked with multiple teams and customers in high volume and fast-paced environments for departments such as Sales Training, Recruiting, HR, Public Relations, and the OPT (Organization for Parents and Teachers). Proven ability to adapt to new environments, learn quickly and make impactful contributions. Adept at leading teams and fostering collaboration, driving successful outcomes in high-pressure environments.
Overview
19
19
years of professional experience
Work History
OPT General Volunteer and Room Parent
Evergreen Academy
Bothell, WA
10.2022 - Current
- Developed strategies with OPT team to boost parent involvement, successfully recruiting 20+ volunteers through direct outreach and social networking.
- Led organization and execution of multiple school events, enhancing community engagement through activities such as The Holiday Store, Earth Day, classroom parties, Tie Dye Day, Ice Cream Social, and Bookfair.
- Organized and planned class parties and events as Room Parent, coordinating volunteers and donations through Sign-Up Genius and email.
- Trained and supervised multiple volunteers for each event and project ensuring smooth event execution.
- Assisted with annual Holiday Store procurement and inventory, check-out and registers, decorating, and managing the flow of student shoppers.
Staff Appreciation Chair
Evergreen Academy
Bothell, WA
10.2022 - 01.2025
- Served as Staff Appreciation Chair for 3 years, coordinating and overseeing monthly staff appreciation events and gift distributions.
- Planned daily events and activities for Staff Appreciation Week around teachers' schedules for 35 staff members. This included initial planning of concepts/themes such as Tailgate, Rock and Teach Hall of Fame, PNW Outdoor Adventure.
- Recruited volunteers, organized schedules, coordinated setup, managed day-to-day operations and budget over the course of Staff Appreciation Week running a team of 6-8.
- Organized sign-ups and reminders for food and supply donations for staff events, including new-year Meet and Greet, drink deliveries, themed lunches, and holiday gift packages.
- Designed and distributed emails, posters, flyers, door decs and banners utilizing CANVA to promote daily events.
- Managed budget allocations and sourced quotes from suppliers for catering, food and drink, marketing design, décor, and gift supplies.
Volunteer Coordinator and Procurement Lead for biennial Auction Fundraiser
Evergreen Academy
Bothell, WA
01.2023 - 04.2023
- Helped organized annual charity Parent’s Night Out, securing $24,000 for a new AV system and additional funding for student enrichment.
- Managed auction logistics including item procurement, volunteer coordination, and event-day operations to provide a seamless guest experience.
- Coordinated selection and budgeting of classroom auction baskets and staff experience items to enhance fundraising efforts.
- Facilitated communication between parents and teachers through detailed emails and individual check-ins.
Talent Management and Compensation Specialist
Amazon
Seattle, WA
03.2015 - 07.2016
- Managed escalated issues from ERC Client Services team by collaborating with stakeholders to ensure timely resolution.
- Resolved complex employee issues while navigating multiple databases and ensuring high customer satisfaction.
- Being an available resource to teammates when they have questions about TM and Comp inquiries and processes.
- Identified knowledge gaps through weekly ticket quality checks and tracked recurring questions for Q1/Q3 tickets to enhance resource availability.
- Participated in process improvement meetings with TM and Comp to streamline processes and reduce correction frequency for the 16-17 performance year.
- Acted as a mediator between TM and Comp
- Updated corrections workflow charts for better visibility, updating the Comp Consultant Excel for easier reading so the tickets are assigned correctly each time, ensuring CCs are following up on tickets in a timely manner.
Employee Resource Center Associate
Amazon
Seattle, WA
06.2012 - 03.2015
- Acted as the first point of contact for employees regarding HR, payroll, benefits, stock, and policy questions and resolved up to 30 queries a day.
- Provided HR support to Amazon employees, answering inquiries via phone, chat, or email regarding pay, benefits, leave of absence, and policies.
- Resolved complex employee issues by navigating multiple databases, contributing to high customer satisfaction.
- Managed Employee Resource queue by resolving tickets through end-to-end case management for onboarding, leave of absence, and separation, ensuring compliance with company regulations within 24-hour SLA.
- Utilized internal HR systems and tools to research, document, and resolve employee cases, maintaining strict data confidentiality.
- Built trust with customers through empathetic, personalized, and efficient interaction.
- Consistently one of the top CS reps in exceeding expectations on phone and ticket quality metrics including security, empathy and respect, efficiency, use of knowledge and resources and service level agreement.
- Prepared and helped run the Morgan Stanley Transition and the Benefits Fair onsite at the Tulsa, OK and Middletown, DE warehouses respectively.
Recruiting Coordinator
AmazonLocal
Seattle, WA
02.2012 - 05.2013
- Collaborated with hiring managers to create and post job positions internally and externally.
- Screened candidate applications and managed primary dispositions for high-volume requisitions.
- Coordinated phone screens and interviews, arranging travel logistics for candidates and ensuring smooth communication among 6-8 interviewers.
- Facilitated candidate interview days, managing schedules for 4-6 hour sessions to optimize interviewer and candidate experience.
- Guided candidates through the interview process, detailing schedules, locations, and preparation requirements.
- Maintained calendar scheduling for hiring managers and team interviewers across various roles.
- Supported Amazon workforce through direct interactions with HR business partners, payroll, and benefits teams.
- Assisted team in updating candidate and event records in MRT and iCIMS and tracked recruiting activities by providing candidate status updates in a weekly report.
- Led Candidate Experience project; identified improvement opportunities, compiled feedback, and presented actionable findings to Business Development team monthly.
- Owned and ran the monthly New Hire and New Orientation Referral Sourcing sessions for all of AmazonLocal. Instructed new hires on our referral process and conducted mini sourcing session to generate important leads for our Recruiting team.
Talent Recruitment and Sales Training Coordinator
Dex One
Bellevue, WA
04.2007 - 12.2011
- Provided direct support to sales training director, senior training managers, sales managers, recruiting staff and new hires to ensure quality, commitment and organization in Sales Certification Training.
- Maintained ownership of the onboarding and sales hiring process for candidates entering the training program.
- Coordinated with recruiting team on communications, documentation, and fulfillment of new hire training process to ensure a smooth onboarding experience.
- Served as main contact for candidates during onboarding and training, addressing travel inquiries, verifying employment, and managing background checks to support successful integration.
- Arranged comprehensive travel logistics for new hires, including flights, accommodations, vehicle rentals, and per diem allowances.
- Booked over 1,500 hotel rooms and 1,000 flights for travel to our training offices across the country.
- Planned and managed all training department off-site celebrations and events including initial sales training and field sales training celebrations and graduations for over 70 classes.
- Directed the development, execution, and training of detailed processes to facilitate continuous transitions in the department.
- Collected data and maintained records for new hire tracking, class statistics, and rookie retention, while updating vacation and absence calendar bi-monthly to facilitate effective training management.
Education
International Wedding Planning Professional - Event and Wedding Planning Certification
QC Quality of Course, Inc.
Seattle, WA04-2010
Bachelor of Arts - General Studies, Public Relations and English Concentrations, Business Administration
Western Washington University
Bellingham, WA03-2003
Skills
- Team leadership
- Strong work ethic
- Skilled event coordinator and fundraiser
- Adaptabilily
- Attention to detail
- Exceptional interpersonal skills
- Enthusiastic and dedicated teammate
- Outgoing personality and contagious positive nature
Timeline
Volunteer Coordinator and Procurement Lead for biennial Auction Fundraiser
Evergreen Academy
01.2023 - 04.2023
OPT General Volunteer and Room Parent
Evergreen Academy
10.2022 - Current
Staff Appreciation Chair
Evergreen Academy
10.2022 - 01.2025
Talent Management and Compensation Specialist
Amazon
03.2015 - 07.2016
Employee Resource Center Associate
Amazon
06.2012 - 03.2015
Recruiting Coordinator
AmazonLocal
02.2012 - 05.2013
Talent Recruitment and Sales Training Coordinator
Dex One
04.2007 - 12.2011
International Wedding Planning Professional - Event and Wedding Planning Certification
QC Quality of Course, Inc.
Bachelor of Arts - General Studies, Public Relations and English Concentrations, Business Administration
Western Washington University