Shiron Zion
Colorado Springs,CO
Summary
Dedicated, reliable person interested in pursuing a job that allows to use skills to benefit the company and improve the customer experience.
Overview
7
7
years of professional experience
Work History
Classroom Volunteer & Room Parent
Park Ridge Elementary School
Stafford, VA
08.2019 - 03.2020
- Assisted in management of 20+ students and classroom
- Prepared materials for class activities and art projects
- Assisted classes with parties and events
- Made copies to assist teacher in preparing future lessons
- Played games with small groups of students reviewing previous day's material
- Provided general support and one-on-one assistance
- Enforced administration policies and rules governing students
Customer Service Representative
Flagstaff Bone & Joint
Flagstaff, AZ
08.2018 - 03.2019
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Completed clerical duties and tasks for clinic administration.
- Scanned and documented new patient information in electronic health records for registration purposes
- Answered constant flow of customer calls with minimal wait times.
- Compiled and reviewed medical charts.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments
- Used basic knowledge of medical terminology in daily office tasks
- Received and route messages and documents, such as laboratory results, to appropriate staff
Front Desk Clerk
Courtyard by Marriott
Flagstaff, Arizona
10.2017 - 07.2018
- Makes guests feel welcome and is responsible for reservations, check-in/out procedures, billing & solving any complaints coming from guests; personally recognized for outstanding service
- Demonstrates strong communication abilities and basic IT skills while managing hotel accounts and balancing cash and credit assets without error
- Guarantees guests full hospitable service that would entice them to visit hotel again
Family Readiness Group Leader
Fort Bragg, North Carolina
07.2012 - 02.2017
- Recruited, trained & motivated capable military spouse volunteers to help organize and lead unit Family Readiness Groups, both in peacetime and deployment environments
- Ensured timely flow of information and knowledge of essential post resources to all Family Readiness Group members
- Organized and planned for successful events with help of committee chairpersons; received numerous accolades for successful, memorable celebrations
Front Desk Receptionist
Holiday Inn Express
Fort Polk, Louisiana
12.2010 - 04.2011
- Made reservations over the phone and in-person; ensured all aspects of room reservation procedure were followed, including bookings, confirmations & cancellation policies
- Verified revenue from all sources was accurately balanced and followed up on any discrepancies; coordinated services between hotel team members
- Prepared bills and receipts for all in-house guests and direct billing accounts with zero inconsistencies noted
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, IN04.2025
High School Diploma -
Midway High School
Kingston, TN05.2009
Skills
- Software -AthenaHealth EHR, MS-DOS, Opera Reporting System
- Experience with Microsoft Office - Word & Excel
- Excellent communications skills with focus on customer service
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Registration and Scheduling
- Customer, Patient & Data Confidentiality
- Team-Oriented
- Upbeat and Positive Personality
- Time Management
- Upbeat and Positive Personality
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Classroom Volunteer & Room Parent
Park Ridge Elementary School
08.2019 - 03.2020
Customer Service Representative
Flagstaff Bone & Joint
08.2018 - 03.2019
Front Desk Clerk
Courtyard by Marriott
10.2017 - 07.2018
Family Readiness Group Leader
07.2012 - 02.2017
Front Desk Receptionist
Holiday Inn Express
12.2010 - 04.2011
Bachelor of Science - Healthcare Administration
Purdue University Global
High School Diploma -
Midway High School
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