Summary
Overview
Work History
Education
Skills
Computer Skills
Certification
Timeline
Generic

Sasha M Burgos

Greenville,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. More than ten years of Customer Service in different areas such as government, healthcare and food and beverage industry. Three years of experience as an Restaurant/Pub Administrator (General Manager). Supervised a team of 10 to 15 employees and had a successful team management with more than 50 percent of profits during the first year of operation. Knowledge in payroll, time schedules, accounts payable, sales inventory, purchasing and marketing. Team player and proven fast learner.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Spinx Gas Station
Greenville, SC
08.2023 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Patient Service Representative

Prisma Health Baptist
Greenville, SC
11.2022 - Current
  • Accessed patient information through EPIC software application, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents filed.
  • Scheduled patient appointments and procedures.
  • Registered patients by verifying records to update computer system and patient charts.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Warehouse Associate

Hugo Boss
Midway, GA
10.2021 - 03.2022
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Special Education Paraprofessional

Liberty County Georgia
Hinesville, GA
11.2018 - 10.2021
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Affirmatively communicated and promoted positive attitudes with every student.
  • Escorted students to the restroom, to the cafeteria, outside and on field trips.
  • Provided support to the students through specialized accommodations, extra assistance and educational assessments.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition using modeling technique.
  • Met one-on-one with autism students, utilizing customized behavioral plans.
  • Eliminated learning gaps and effectively instructed students by developing IEPs and using wide variety of teaching aids and motivational strategies.

Pryme Tyme Site Director

YMCA of Coastal Georgia
Hinesville, GA
12.2018 - 08.2019
  • Plan, write, and implement daily program and activities to create a learning environment for a specific group of children and assist counselors with planning.
  • Maintain accurate attendance, financial, outcome assessmnts and sign-in / sign-out records, follows up on absent children.
  • Ensure that overall program areas are kept, neat, and clean.
  • Supervise a total of 70 children.
  • Leads monthly staff meetings with direct reports to include a review of policies and procedures and current topics of interest.

Operations Analyst

Georgia Department of Corrections
Garden City, GA
12.2017 - 06.2018
  • Provides assistance and problem resolution to claimants, employers, staff, other agencies and/or general public.
  • Supervise personnel.
  • Provides program, administrative, and technical assistance to customers and staff.
  • Manage the Operations Department.
  • Perform administrative / technical functions for the agency such as scheduling, property control, inventory, employees access, employees request etc.

Healthcare Intake Specialist

Acelity
Catano, PR
08.2014 - 05.2017
  • Manage all patients accounts.
  • Work with Insurance companies, Medical Doctors, Home Cares, Wound Clinics and other institutions.
  • Manage new accounts to enroll in VAC System.
  • Customer support for patients, Case Managers, Social Workers, Discharge Planners.
  • Input new purchase orders for clients and patient's supplies orders.
  • Prepare monthly reports for the Regional Manager.

Manager

Metro Cafe Inc
San Juan, PR
01.2012 - 11.2012
  • Manage all the operations of the Cafeteria.
  • Prepare the daily/weekly inventory and purchases.
  • Prepare the weekly payroll.
  • Supervise personnel.
  • Trained employees on additional job positions to maintain coverage of roles.

Administrator / General Manager

T.H.E. Plan B Corp
San Juan, PR
01.2011 - 01.2013
  • Manage all the office and administrative operations of the Restaurant.
  • Represent the president of the company in meetings, activities and negotiations.
  • Work along with the CPA reconciling the accounts of the company.
  • Perform all the human resources tasks.
  • Make all payments to suppliers, make bank deposits and manage the accounts of the company.
  • Manage the Facebook and website pages.
  • Prepare the weekly payroll.
  • Supervise personnel.
  • Supervise all the restaurant's operations assuring that everything was working well.

Education

MBA - Business Administration, Major in Global Management

University of Phoenix
2010

BBA - Business Administration, Major in Management

University of Puerto Rico
2005

Skills

  • Excellent communication and team-building skills
  • Exceptional versatility and adaptability
  • Mediation and problem solving skills
  • Resourceful, energetic, competent, multi-task and results-oriented
  • Demonstrated ability to meet the needs of the company
  • Work well as a team member or independently
  • Use clear, concise communication skills in conjunction with organizational skills to perform daily duties
  • Competent using software
  • Fully Bilingual (English & Spanish)

Computer Skills

  • Microsoft Office
  • QuickBooks
  • Navision
  • Publisher
  • Oracle
  • Hero
  • Genesis
  • MCare
  • PeopleSoft
  • Scribe
  • Capgemini
  • EPIC
  • Captiva

Certification

  • Food Safety Manager - February 26, 2024

Timeline

General Manager

Spinx Gas Station
08.2023 - Current

Patient Service Representative

Prisma Health Baptist
11.2022 - Current

Warehouse Associate

Hugo Boss
10.2021 - 03.2022

Pryme Tyme Site Director

YMCA of Coastal Georgia
12.2018 - 08.2019

Special Education Paraprofessional

Liberty County Georgia
11.2018 - 10.2021

Operations Analyst

Georgia Department of Corrections
12.2017 - 06.2018

Healthcare Intake Specialist

Acelity
08.2014 - 05.2017

Manager

Metro Cafe Inc
01.2012 - 11.2012

Administrator / General Manager

T.H.E. Plan B Corp
01.2011 - 01.2013

MBA - Business Administration, Major in Global Management

University of Phoenix

BBA - Business Administration, Major in Management

University of Puerto Rico

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Sasha M Burgos