Sasha Duenez
Victorville,CA
Summary
Dedicated housekeeper with a proven track record at _Lee Concierge Services Inc, with 7 years experience in Air BNB rentals, residential and private homes. Specialize in Air BNB Properties for guest to have an amazing experience and to be able to enjoy a mini vacation away from their everyday busy life. Making sure to always prioritize guest needs in creating a comfortable, clean living environment,
known for high standards in cleanliness. Was Voted 3 years in a roll for number one housekeeper that included ‘5 star’ reviews from guest and also in getting the most cleans done during the busy season. Goals in life is to build a business, improving efficiency and cleaning standards to become one of the best out there.
Overview
8
8
years of professional experience
Work History
Housekeeper
Lee Concierge Services Inc
Big Bear Lake, CA
07.2018 - Current
- Operated cleaning equipment efficiently, ensuring safe handling and maintenance of tools.
- Cleaned and maintained residential and commercial spaces to meet high cleanliness standards.
- Assisted in inventory management of cleaning supplies, optimizing resource availability.
- Developed time management skills to complete tasks within designated schedules.
- Collaborated with team members to enhance workflow and improve service delivery.
- Monitored quality of work to ensure adherence to client expectations and satisfaction levels.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
High School Diploma -
Woodrow Wilson High School
Los Angeles, CASkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Restroom detailing
- Guest relations
- FLUENT IN LANGUAGE
- Chemical handling
- Window washing
- Ordering cleaning supplies
- Inventory control
- Eco-friendly cleaning
- Ceiling fan cleaning
- Pet care assistance
- Tile and grout care
- Budget control
- Multitasking and organization
- Cleaning and organizing
- Room preparation
- Product knowledge
- Interior window washing
- Linen replacement
- Hardworking
- Cleaning light fixtures
- Safe cleaning with chemicals
- Towel replenishment
- Linen replenishment
- Glass and window washing
- Polishing surfaces
- Cleaning methods
- Dusting
- English language fluency
- Able to lift number lbs
- Kitchen sanitizing
- Deep cleaning
- Commercial and residential cleaning
- Closet detailing
- Mopping and buffing floors
Timeline
Housekeeper
Lee Concierge Services Inc
07.2018 - Current
High School Diploma -
Woodrow Wilson High School