Sasha Espinoza
Odessa,TX
Summary
Results-driven banking professional with over 16 years of progressive experience in retail banking. A strong leader dedicated to delivering exceptional customer service, fostering team collaboration, and driving operational efficiency. Skilled in problem-solving, effective communication, and building lasting customer relationships through prompt transaction processing and issue resolution.
Overview
20
20
years of professional experience
Work History
Lobby Manager
Southwest Bank
Midland, TX
08.2008 - Current
- Supervised Universal Bankers
- Weekly huddles with team
- Quarterly Audits, which included -Teller Audits -Vault Audits -Gift Card Audits -Cashiers Check Audits -Close/Open Log Audits -Vault log Audits
- Cross-Train Universal Bankers
- Create and manage schedule
- Coordinate and schedule Saturday shifts
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, personal and business.
- Assisted customers in opening personal and business accounts
- Placed orders for customer checks.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Researched and resolved customer issues on accounts.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
Line Cook/Cashier
Rosa’s Cafe
Odessa, TX
06.2005 - 09.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
Education
High School Diploma -
Odessa High School
Odessa, TX05.2007
Skills
- Prioritizing and Planning
- Adaptable to Changing Conditions
- Team player
- Upbeat and Positive Personality
- Understanding Customer Needs
- Microsoft Exchange
- Money Handling
Timeline
Lobby Manager
Southwest Bank
08.2008 - Current
Line Cook/Cashier
Rosa’s Cafe
06.2005 - 09.2013
High School Diploma -
Odessa High School