Sabreen Massey
Tallahassee
Summary
Detail-oriented lobby manager skilled in office administration and schedule coordination. Expertise in fostering team collaboration and improving customer satisfaction through efficient operations and effective communication.
Dedicated professional with strong customer service and organizational skills. Proven ability to streamline operations and enhance guest experiences through effective management and communication.
Results-driven office coordinator with experience in schedule management, task delegation, and inventory control. Known for enhancing operational efficiency and delivering exceptional customer service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lobby Manager
Butcher Sam Meat Market
10.2024 - Current
- Managed customer interactions to provide exceptional service and resolve inquiries efficiently.
- Coordinated lobby operations, ensuring cleanliness and organization of space for optimal guest experience.
- Assisted in training new staff on lobby protocols and customer service best practices.
- Implemented inventory management procedures for lobby supplies, maintaining adequate stock levels.
- Facilitated communication between departments to enhance overall operational efficiency and customer satisfaction.
- Utilized point-of-sale systems to process transactions accurately and efficiently during peak hours.
- Developed and maintained relationships with vendors to ensure timely deliveries of products.
Office Coordinator
Acentria Insurance
01.2025 - 08.2025
- Coordinated office operations, ensuring efficient workflow and resource management.
- Managed scheduling for meetings, appointments, and company events to optimize staff availability.
- Developed and maintained filing systems for documents, enhancing information retrieval efficiency.
- Facilitated communication between departments to improve collaboration on projects and initiatives.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Receptionist
D.E.T. Group Inc.
01.2023 - 05.2023
- Managed multi-line phone system, ensuring efficient call routing and professional communication.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Handled incoming and outgoing correspondence, maintaining organized records for easy retrieval.
- Assisted in onboarding new employees by providing orientation on office procedures and systems.
- Implemented filing system improvements, enhancing document accessibility and retrieval time.
- Collaborated with team members to maintain a professional front desk environment, supporting overall operational flow.
- Processed visitor check-ins, ensuring security protocols were followed consistently.
- Maintained inventory of office supplies, facilitating timely reordering to prevent shortages.
Office Assistant
Massey Services Pest Prevention
12.2021 - 06.2022
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Assisted in scheduling appointments and coordinating meetings to optimize executive time management.
- Processed incoming correspondence, prioritizing urgent requests for prompt attention and resolution.
- Maintained accurate records using company-specific software, enhancing data retrieval efficiency.
- Implemented filing systems that improved document organization and accessibility for team members.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Education
High School Diploma -
Lincoln High School
Tallahassee06.2019
Skills
- Task delegation
- Security protocols
- Schedule coordination
- Office administration
- Office management
- Customer service
- Telephone skills
- Organization skills
- Time management
- Data entry
- Positive attitude
- File organization
Certification
- 4-40 Insurance License - April 2025
Timeline
Office Coordinator
Acentria Insurance
01.2025 - 08.2025
Lobby Manager
Butcher Sam Meat Market
10.2024 - Current
Receptionist
D.E.T. Group Inc.
01.2023 - 05.2023
Office Assistant
Massey Services Pest Prevention
12.2021 - 06.2022
High School Diploma -
Lincoln High School