MENDY L. THEVENIN
Santa Cruz,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Delivery Courier
GrubHub
01.2022 - Current
- Managed delivery route for optimal use of time and fuel.
- Utilized GPS navigation systems to navigate faster routes.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Drove safely at all times to avoid accidents and harm.
- Communicated with dispatch and customers for accurate delivery information.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered food to customer doorsteps and business offices.
Front Office/ Billing/Allergy
Santa Cruz ENT – Irene, Water St Ste A
03.2017 - 09.2021
- Assisted with billing inquiries and provided timely responses to enhance patient satisfaction.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Identified patients needs to offer solutions and information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed medical insurance claims and payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Administered Allergy Shots as needed
Customer Service
CSC Labs
05.2013 - 03.2017
- Answer and manage multi –line phones with extremely high call volume
- Order large quantities of frames, verify manufacturer and model are correct, log them into computer
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
Owner/ Draftsman
Thevenin Drafting & Design
01.2004 - 08.2008
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Used computer-aided design software to prepare blueprints and schematics.
- Retrieve copy of Parcel or copy of existing plans from County
- Print plans using plotter.
- Applied knowledge of County building codes to drafting projects.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
Receptionist
Rick Smith DDS, Sherry, Soquel Ave
09.1998 - 10.1999
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Education
High School Diploma -
Santa Cruz High School
Santa Cruz, CA06.1989
PUBLIC
SOQUEL HIGH
Soquel, CA06.1987
Skills
- Organized/Efficient
- Detail-Oriented
- Excellent Communicator
- Fast Learner
- Independent & Team Player
- Computer Savvy
- Scheduling
- Creative Problem Solver
- Works well with all levels of an organization
- Self-Starter
- Deadline-Driven
- Front-Office Operations
- Strong Work Ethic
- Positive Attitude
- Customer Relations
Timeline
Delivery Courier
GrubHub
01.2022 - Current
Front Office/ Billing/Allergy
Santa Cruz ENT – Irene, Water St Ste A
03.2017 - 09.2021
Customer Service
CSC Labs
05.2013 - 03.2017
Owner/ Draftsman
Thevenin Drafting & Design
01.2004 - 08.2008
Receptionist
Rick Smith DDS, Sherry, Soquel Ave
09.1998 - 10.1999
High School Diploma -
Santa Cruz High School
PUBLIC
SOQUEL HIGH
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