Alyssiea Robinson
Fairburn,GA
Summary
Dynamic highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in a position at a forward-thinking company.
Overview
6
6
years of professional experience
Work History
Delivery Courier
Amazon
Lithia Springs, Georgia
02.2024 - 03.2025
- Ensured timely delivery of packages to customers in accordance with company standards.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Checked and secured package loads before deliveries.
Patient Service Representative
Benevis
Atlanta, GA
11.2022 - 02.2025
- Answered high volume inbound & outbound of 200 plus calls per day in a professional manner.
- Processed messages to doctor on call for urgent dental matters.
- De-escalated calls of patients who appointment was canceled or delayed maintaining a warm helpful tone.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Assisted in verifying patient insurance eligibility and benefits coverage.
- Documented and managed patient information in computer system.
- Referred patients to appropriate professionals and services.
- Resolved patient complaints with empathy and professionalism during interactions.
Relief Property Manager
Public Storage
Austell, GA
08.2022 - 11.2022
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Contacted past due accounts to discuss payment arrangements and negotiate settlements.
- Responded promptly to customer inquiries about their accounts via email or telephone calls.
- Sent out reminder notices regarding upcoming payment due dates.
- Secured payments by following up with customers which disregarded promise to pay.
- Conducted regular inspections of rental properties to ensure compliance with safety and occupancy standards.
Customer Service Representative III
Modivcare
Atlanta, GA
01.2020 - 01.2022
- Answered high volume inbound calls of 80 plus calls per day in a professional manner.
- Updated information and details of calls and inquiries in customer service database for future reference.
- Greeting customers in a friendly, professional manner using the suggested script.
- Reserving & modifying transportation reservations for members to get to & from medical appointments.
- Assigning transportation vendors to trips.
- Updating medical facilities status of driver's estimated time arrival
- Listened to client concerns and asked questions to better understand needs.
- De-escalated problematic customer concerns due to delayed driver or driver no-show maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Dental Assistant Extern
Right Touch Dental
Lithia Springs, GA
08.2019 - 10.2019
- Assisted dentists charside in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Laid out dental instruments and equipment before procedures.
- Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and Ultra Clave equipment.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Instructed patients on postoperative care to protect dental work and promote healing.
Education
Dental Assistant -
UEI College
Morrow, GA08.2019
Skills
- Remote Agent
- Organized and Detail-Oriented
- Responding to Difficult Customers
- Customer Assistance
- Payment Processing
- New Patient Registration
- Team-Oriented and Cooperative
- Time Management
- Organized and Efficient
- Scheduling Appointments
- Administrative and Office Support
- Complaint Investigation
- Resolving Problems
- Leadership
- Adaptability
- Marketing
- Microsoft 365
Timeline
Delivery Courier
Amazon
02.2024 - 03.2025
Patient Service Representative
Benevis
11.2022 - 02.2025
Relief Property Manager
Public Storage
08.2022 - 11.2022
Customer Service Representative III
Modivcare
01.2020 - 01.2022
Dental Assistant Extern
Right Touch Dental
08.2019 - 10.2019
Dental Assistant -
UEI College