SASHA EVANS
Los Angeles,CA
Summary
Dedicated professional with experience in fast-paced service, security, and caregiving environments. Specializes in resolving time-sensitive issues, documenting interactions, and navigating web-based systems. Communicates effectively and manages multiple priorities with organization and adaptability.
Overview
6
6
years of professional experience
Work History
Early Childhood Education, Para Los Niños
08.2025 - Current
- Communicate professionally with families and colleagues while responding to individual needs in a fast-paced environment.
- Build positive relationships, address concerns calmly, and adapt to changing daily priorities.
Caretaker
IHSS
09.2023 - 02.2026
- Delivered individualized support and advocacy, ensuring sensitive information was managed with discretion and professionalism.
- Articulated needs clearly and addressed time-sensitive situations with empathy and sound judgment.
- Assisted clients with daily living activities and personal care routines.
- Maintained a safe and clean environment for clients and their families.
- Monitored client health status and reported changes to healthcare professionals.
Security Officer
Security Services USA, Inc.
03.2024 - 08.2025
- Assisted visitors, employees, and public in real-time, resolving concerns to enhance safety and security.
- Monitored CCTV, alarms, and access control systems, responding swiftly to emergencies and adapting to changing priorities.
- Resolved conflicts through effective communication and active listening. and completed accurate incident reports.
Customer Service Representative
Concentrix
03.2023 - 07.2025
- Delivered real-time phone and email support to resolve customer account, order, delivery, and mobile app concerns.
- Investigated customer issues, documented interactions accurately, and provided clear next steps or escalated complex cases.
- Used web-based support tools and internal resources to manage multiple customer cases while maintaining professional and empathetic communication.
- Managed time-sensitive and high-pressure situations with sound judgment and a solutions-focused approach to advocate for customers.
- Analyzed recurring customer concerns and communicated feedback to team leads to enhance workflows and improve customer experience.
Mail Handler Assistant
USPS
01.2021 - 02.2023
- Processed high volumes of mail with accuracy to ensure timely delivery in fast-paced operation.
- Collaborated with team members and followed detailed procedures to consistently meet service deadlines.
- Sorted and organized incoming mail for efficient distribution.
- Operated manual and automated sorting equipment effectively.
- Assisted in loading and unloading mail trucks safely.
Education
East Los Angeles Performing Arts Magnet
Los Angeles, CASkills
- Customer Support
- Customer Advocacy
- Technical troubleshooting
- Web-Based Support Platforms
- Mobile App Troubleshooting
- Phone & Email Communication
- Case Documentation
- Problem Solving
- Conflict De-escalation
- Multitasking
- Team Collaboration
- Confidentiality
Timeline
Early Childhood Education, Para Los Niños
08.2025 - Current
Security Officer
Security Services USA, Inc.
03.2024 - 08.2025
Caretaker
IHSS
09.2023 - 02.2026
Customer Service Representative
Concentrix
03.2023 - 07.2025
Mail Handler Assistant
USPS
01.2021 - 02.2023
East Los Angeles Performing Arts Magnet