Sasha Graybill-Pauling
Vancouver,WA
Summary
Service Industry professional. My family owned and operated a bed and breakfast in Stillwater, MN, for over twenty years. During that time, I served as a full-time seasonal innkeeper, providing exceptional customer service with a focus on fine dining. I am detail-oriented and reliable, with an eye for efficiency and creating a supportive teamwork environment.
Overview
25
25
years of professional experience
Work History
Innkeeper
The Elephant Walk Bed and Breakfast
01.1992 - 01.2017
- Company Overview: As a seasonal innkeeper, I managed all aspects of our family-owned, award-winning small business
- Provided exceptional customer service
- Managed/trained employees
- Cooked and served a four-course breakfast daily
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Trained new staff members in customer service best practices, contributing to a cohesive team environment.
- Provided exceptional service and assistance to guests upon check-in.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Commercial Airline Pilot
Mesaba Aviation
01.2000 - 01.2003
- Part 121 passenger operations throughout the US and Canada
- Successful completion of complex turbojet training
- Performed duties with an unwavering commitment to success and safety.
- A top performer in training and perfomance
Flight Instructor
Wings Inc Flight School
01.1999 - 01.2000
- Provided flight training for beginning through advanced ratings
- Adjusted and aligned course material to meet individual needs.
- Provided career guidance to aspiring pilots, sharing information on various aviation pathways and opportunities within the industry.
- Developed comprehensive curriculum for ground school courses, ensuring students were well-prepared for written exams.
- Provided instruction in an approachable fashion, with an emphasis in reducing anxiety and creating an environment conducive to success.
- 100 percent pass rate for my students.
Flight Attendant
Northwest Airlines
01.1996 - 01.1999
- Recurrent safety trainer.
- Led Crew Resource Management instruction for combined pilot and flight attendant crews
- Ensured customer comfort with a focus on safety
- Collaborated with flight crew to maximize smooth and safe flights.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
Bachelor of Science Degree with Honors - Professional Aeronautics
Embry-Riddle Aeronautical University
Daytona Beach, FLSkills
- Staff Training and Development
- Health and safety compliance
- Guest Relations Management
- Booking system proficiency
- Guest services management
- Food and Beverage Operations
- Safety Procedures
- Training and mentoring
- Guest complaint resolution
- Outstanding communication skills
Timeline
Commercial Airline Pilot
Mesaba Aviation
01.2000 - 01.2003
Flight Instructor
Wings Inc Flight School
01.1999 - 01.2000
Flight Attendant
Northwest Airlines
01.1996 - 01.1999
Innkeeper
The Elephant Walk Bed and Breakfast
01.1992 - 01.2017
Bachelor of Science Degree with Honors - Professional Aeronautics
Embry-Riddle Aeronautical University
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