Samantha Ravenscroft
Cincinnati,OH
Summary
Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Waitress
Elephant Walk
Cincinnati , OH
01.2020 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess
Logan’s Irish Pub
Findlay , OH
08.2016 - 07.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Recorded available tables after seating each party using specialized seating software.
- Planned and executed -guest parties by organizing menus, spaces and special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Education
High School -
Findlay High School
Findlay, OH08.2018
Skills
- Transactions and Cash Handling
- Food and Beverage Service
- Cool Under Pressure
- Special Requests and Substitutions
- Team Player
- Specials Promotion and Upselling
- High-Energy and Stamina
- Menu Memorization and Presentation
- Warm and Friendly
- Dining Room Cleaning and Upkeep
- Guest Inquiries
- Guest Satisfaction
- Dining Room Monitoring
- Phone Inquiries
- Guest Accommodations
- Station Preparation
- Greet Guests
- Restaurant Operation
- To-Go Order Preparation
- Point-of-Sale (POS) Software
- Mixed Drinks Preparations
- POS System Training
- Speaking
- Detail-Oriented
Bilingual
I am fluent in Spanish and English.
Timeline
Waitress
Elephant Walk
01.2020 - Current
Hostess
Logan’s Irish Pub
08.2016 - 07.2019
High School -
Findlay High School
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