Sasha Heim
West Chester,PA
Summary
I adapt quickly to new situations and thrive in fast-paced environments. I manage stress well and focus on maintaining a positive, professional attitude while keeping those around me motivated. In my customer service experience, I’ve learned how to prioritize tasks, multitask efficiently, and address challenges with clear communication and practical problem solving. I’m dedicated to contributing to team success while also meeting individual goals.
Overview
2
2
years of professional experience
Work History
Server
Willow Valley Retirement Communities
Willow Street, Pennsylvania
02.2023 - 08.2025
- Enhanced customer dining experience through friendly service delivery.
- Maintained cleanliness in dining area to ensure optimal guest comfort.
- Efficiently delivered food and beverages to guests, promoting satisfaction.
Daycare Worker
Universal Athletics Club
Lancaster, Pennsylvania
01.2025 - 03.2025
- Supervised children during activities and ensured a safe environment.
- Organized educational games to promote learning and development.
- Communicated effectively with parents regarding children's progress and needs.
Retail Sales Associate
Francesca's Boutique
Williamsburg, Virginia
01.2024 - 05.2024
- Engaged customers through friendly conversation to enhance shopping experience.
- Handled customer complaints and resolved issues promptly.
- Processed sales transactions accurately and efficiently.
Education
Bachelor of Science - Psychology
West Chester University
West Chester, PA05-2029
High School Diploma -
Lampeter Strasburg High School
Lancaster, PA05-2025
Skills
- Child supervision
- Educational program development
- Customer service
- Conflict resolution
- Team collaboration
- Time management
Accomplishments
- PALS Summer Camp 2025 - Down Syndrome 1:1 Camp
- Work Study - Life Skills Class for Special Needs Individuals 2025
- Work Study - Second Grade Elementary Class 2025
- Honor Roll 2021-2025
Affiliations
- Interact - Community Service Club
- Local Church Community Meal
- Babysitting 2022 - Current
Languages
Japanese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Daycare Worker
Universal Athletics Club
01.2025 - 03.2025
Retail Sales Associate
Francesca's Boutique
01.2024 - 05.2024
Server
Willow Valley Retirement Communities
02.2023 - 08.2025
Bachelor of Science - Psychology
West Chester University
High School Diploma -
Lampeter Strasburg High School
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