Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sasha Heller

Arlington,WA

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Guest Service Manager

Delta Hotels By Marriott
11.2018 - 05.2020
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
  • Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
  • Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
  • Collaborated with department leaders to create the most welcoming guest experience possible.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.

Housekeeping Manager

Delta Hotels By Marriott
06.2015 - 11.2018
  • Hired as the Housekeeping Supervisor and was quickly promoted to Housekeeping Manager after 1 year by Hollander Hospitality who recognized my leadership and coaching skills.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.

Front Desk Administrator

Inn At Port Gardner
04.2011 - 06.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.

Education

Associate of Science - Elementary Education

Everett Community College
Everett, WA
06.2016

Skills

  • Office Administration
  • Inventory Management
  • Event Coordination
  • Patience and Empathy
  • Strong Organization
  • Problem-Solving

Certification

  • Certified Trainer- Columbia Hospitality
  • Certificate of Appreciation- Washington Reading Corps
  • Certificate of Appreciation- "Fastest Learner" Fluke Manufacturing

Additional Information

S.A.V.E.- Member of Students Against Violence Everywhere; participated in a Teenage Violence Forum at the Everett Clinic.

Washington Reading Corps- Worked at Garfield Elementary School in a 1 on 1 setting helping children learn to read, as well as in a group setting with a homework club after school.

Marriott Awards of Excellence- 2019 Leader of the year nominee



Timeline

Guest Service Manager

Delta Hotels By Marriott
11.2018 - 05.2020

Housekeeping Manager

Delta Hotels By Marriott
06.2015 - 11.2018

Front Desk Administrator

Inn At Port Gardner
04.2011 - 06.2015

Associate of Science - Elementary Education

Everett Community College

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Sasha Heller