TRISTEN DAVIS
Slick City Action Park
St. Paul,MN
3
years of professional experience
Developed key skills in employee relations, conflict management, and organizational development in a dynamic corporate environment. Seeking to transition into a new field where these transferrable skills can be effectively utilized. Focused on creating positive workplace cultures and driving organizational success.
Work History
Guest Service Manager
1 Year 6 Months- Promoted to assistant manager within two months of starting as a Manager-In-Training (MIT) due to strong leadership and reliability. Recognized early with raises for consistently exceeding performance goals. Supported team operations while maintaining a safe, efficient, guest-focused environment.
- Supervised guest service operations, ensuring smooth front desk, admissions, and attractions support.
- Resolved guest concerns promptly, maintaining positive experiences across high-volume entertainment periods.
- Trained team members on service standards, safety procedures, and guest recovery techniques.
- Assisted with maintaining employee documentation, ensuring accurate records for training, performance, and policy compliance.
- Supported HR functions by tracking staff performance notes, updating personnel files, and communicating policy expectations to team members.
Package Handler/Delivery Assistant
6 Months- Handled loading and unloading trucks, sorting packages, and ensuring safe product handling in a fast-paced warehouse environment. Collaborated with team members to ensure timely truck departures. Switching over to a delivery assistant, I worked directly with the delivery drivers, assisting with delivering a high volume of packages during the holiday season. Assisted driver in delivering packages by organizing freight and planning delivery schedules.
- Loaded and unloaded packages from trailers, maintaining steady flow through conveyor systems.
- Sorted shipments by destination, weight, and service level for accurate routing.
- Scanned packages to verify tracking, labels, and delivery accuracy.
Team Lead
1 Year 3 Months- Supervised daily operations in a fast-paced environment. Improved guest satisfaction by managing inventory and ensuring accuracy in tracking and ordering deliveries.
- Led shift operations, assigning tasks and maintaining smooth workflow across store departments.
- Monitored inventory levels and restocked merchandise to support product availability.
- Trained new coworkers on guest service, register procedures, and store standards.
Education
No Degree - Business Administration And Management
- Completed coursework in business management.
- Actively participated in campus volunteer programs and was a member of our varsity track & field team. Being a student-athlete helped me develop better teamwork and leadership skills and sharpened my time-management abilities.
No Degree - Business Management
- Business Management coursework.
- Actively in pursuit of a degree in business management, often working in collaborative projects.
Skills
Customer satisfaction management
Operations management
Guest accommodations
Conflict resolution
Communication skills
Staff training
Staff training
Budget administration
Business forecasting
Interviewing and hiring
MS office
Timeline
Package Handler/Delivery Assistant
FedEx/Ups
07.2025 - 01.2026Read More
Guest Service Manager
Slick City Action Park
04.2025 - CurrentRead More
Team Lead
Kwik Trip
05.2023 - 08.2024Read More
Iowa Central Community College
No Degree from Business Administration And Management
Read More
Century College
No Degree from Business Management
Read More