Lauren Turner
Columbus,OH
Summary
Smart student studying Biology with a specialization in pre-medicine accompanied by a minor in pharmacy and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Roosters
Columbus, Ohio
09.2021 - Current
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Aquatics Manager
H&L Pool Management LLC
Columbus, Ohio
04.2017 - 02.2023
- Implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.
- Supervised 80+ aquatic staff and administered performance evaluations to communicate expectations.
- Conducted weekly in-service training, meetings, and conferences to share ideas and plan aquatic programs.
- Monitored pH, chlorine, alkalinity, calcium hardness, cyanuric acid, and phosphates and took steps to maintain pools at optimal levels.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedules with general program operations.
- Tracked, organized, and cleaned pool equipment and restocked or replaced inventory to keep pools in good working condition.
- Worked flexible hours; night, weekend, and holiday shifts.
- Coordinated supply orders, storage, and distribution for programs.
- Monitored workers for performance, professionalism, and service quality.
- Trained employees in service policies, safety requirements, and specifics of activities.
- Assigned schedules and specific tasks to workers for optimal coverage.
- In charge of 9 aquatic facilities between Ohio and Indiana.
- Maintained ideal chemical ranges by calibrating controllers and dosing.
- Repaired malfunctioning systems and faulty pumps/filters.
- Sustained proper filter pressure and water level by backwashing.
Manager
Jet's Pizza
Pickerington, Ohio
12.2019 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Veterinary Assistant
Morris Veterinary Clinic
Lancaster, Ohio
08.2018 - 03.2019
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
- Collected and prepared specimens and samples for outside laboratory analysis.
Education
Bachelor of Science - Biology
Ohio State University
Columbus, OH12-2024
Bachelor of Science - Pharmacy Minor
Ohio State University
Columbus, OH12-2024
Skills
- Personnel Supervision
- Schedule Coordination
- Strong leadership
- Customer Service
- Guest Services
- Operational Efficiency
- Employee Hiring
- Employee Termination
- Emergency Procedures
- Customer Satisfaction
- Multi-tasking
- Employee Performance Reviews
- Weekly Payroll
- Staff Training
- Inventory Management
- Supply Restocking
Certification
- Licensed CPO - 2018-Present
- Ellis & Associates Lifeguard Instructor License - 2019-Present
- Starguard Swimming Instructor-Trainer - 2017-Present
- Lifeguarding/First Aid/CPR/AED/Bloodborne Pathogens Certified - 2017-Present
Affiliations
- Rock Climbing
- Hiking
- Bee Keeping
- Volunteering
References
References available upon request.
Timeline
Guest Service Manager
Roosters
09.2021 - Current
Manager
Jet's Pizza
12.2019 - 09.2021
Veterinary Assistant
Morris Veterinary Clinic
08.2018 - 03.2019
Aquatics Manager
H&L Pool Management LLC
04.2017 - 02.2023
Bachelor of Science - Biology
Ohio State University
Bachelor of Science - Pharmacy Minor
Ohio State University