Janet Giammattei
Canyon Spirit
KERNERSVILLE,NC
10
years of professional experience
Confident and adaptable professional with experience in guest services, training, and rail hospitality. Known for strong problem-solving, coaching, and service recovery skills. Focused on improving guest satisfaction, team effectiveness, and smooth daily operations.
Work History
Guest Service Manager
5 Months- Resolved guest concerns promptly while maintaining service standards and positive travel experiences.
- Managed communication of schedule changes between operations onboard staff and passengers to support onboard coordination.
- Accurately processed guest requests by documenting special accommodations and service preferences to ensure proper handling.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Understood and implemented safety and emergency procedures.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Attended to customer needs, responding to questions, complaints and escalations.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Rail Host
5 Months- Welcomed guests at arrival promptly, creating welcoming first impressions and ensuring smooth check-in experiences.
- Oversaw rail car operations for up to 54 guests to support a smooth guest experience, including on-board narration and delivery of food and drink service alongside guest interactions.
- Assured rail car restocked with all necessary supplies through thorough verification of inventory readiness.
Trainer
6 Months- Delivered new hire onboarding and role-specific training for daily operational procedures.
- Demonstrated equipment use, workflow steps, and guest service practices during hands-on sessions.
- Explained safety protocols, service standards, and compliance expectations to staff members.
- Reinforced training materials and answered questions to support consistent job performance.
- Monitored trainee progress and provided feedback to improve accuracy and confidence.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Rail Host
4 Years 4 Months- Greeted guests promptly, creating welcoming first impressions and smooth arrival experiences.
- Manage rail car with up to 54 guests including route narration, food and beverage service while interacting with guests.
- Assured all supplies were stocked and ready for the next trip.
- Worked closely with culinary staff to ensure delivery of delicious food.
Rail Guide
3 Years 4 Months- Delivered guest information and travel narration while onboard to enhance onboard understanding and comfort.
- Performed advanced customer service tasks to maintain customer satisfaction and service quality.
- Assumed active role in dome food and beverage service, contributing to smooth service execution.
- Provided timely responses to coworkers, management, and guest inquiries to support day-to-day operations.
- Presented and distributed retail items for purchase.
- Processed guest payments and compiled accurate reports for accounting personnel.
Education
Certificate in Esthetics - Esthetics
Associate of Science - Commercial Graphics
Skills
Customer service
Complaint handling
Client relations
Operational coordination
Team management
Personnel supervision
Team leadership
Problem-solving
Time management
Exceptional communication
Customer experiences
Timeline
Guest Service Manager
Canyon Spirit
03.2026 - 08.2026Read More
Rail Host
Canyon Spirit
03.2026 - 08.2026Read More
Trainer
Canyon Spirit
02.2026 - 08.2026Read More
Rail Host
Rocky Mountaineer
07.2021 - 11.2025Read More
Rail Guide
Holland America Princess Alaska Yukon
05.2016 - 09.2019Read More
Mitchell Community College
Certificate in Esthetics from Esthetics
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Lenoir Community College
Associate of Science from Commercial Graphics
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