Sasha Jones
Charlotte
Summary
Dynamic Integrated Claims Manager at Lincoln Financial Group with a proven track record in enhancing customer satisfaction and reducing claim processing errors. Expert in claims investigation and problem-solving, I streamlined workflows to improve efficiency and accuracy, while delivering exceptional service during challenging situations.
Overview
8
8
years of professional experience
Work History
Integrated Claims Manager
Lincoln Financial Group
01.2020 - 03.2025
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Enhanced accuracy of claim assessments by adopting advanced analytical tools, leading to more informed decision-making.
- Streamlined documentation workflow, enabling quicker claim resolution and enhancing customer satisfaction.
Fraud Analyst
Synchrony Financial
10.2016 - 01.2020
- Assisted customers in understanding their rights and responsibilities related to credit card usage, contributing to better overall security practices among users.
- Reduced credit card fraud by implementing effective monitoring and detection strategies.
- Improved customer satisfaction by promptly addressing and resolving fraud-related inquiries.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Education
GED -
Spcc
Monre, Nc07-2006
Skills
- Claims Review
- Claims investigation and research
- Method Implementation
- Team motivation
- Claims processing
- Disability claims process
- Call Center Operations
- Claims Management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
Timeline
Integrated Claims Manager
Lincoln Financial Group
01.2020 - 03.2025
Fraud Analyst
Synchrony Financial
10.2016 - 01.2020
GED -
Spcc
Similar Profiles
Chasity DiehlChasity Diehl
Sr. Claims Specialist, Integrated Absence II at Lincoln Financial GroupSr. Claims Specialist, Integrated Absence II at Lincoln Financial Group
Bill HeaveyBill Heavey
Retired at Lincoln Financial GroupRetired at Lincoln Financial Group
GIOVANNI MARTINEZ MARTINIGIOVANNI MARTINEZ MARTINI
Manager Derivative Operations at Lincoln Financial GroupManager Derivative Operations at Lincoln Financial Group
Adam FitzgeraldAdam Fitzgerald
Actuarial Specialist at Lincoln Financial GroupActuarial Specialist at Lincoln Financial Group
Tanner CanterberryTanner Canterberry
Regional Sales Manager at Balboa CapitalRegional Sales Manager at Balboa Capital