Sasha Leader
Philadelphia,PA
Summary
Dedicated and personable hospitality professional with experience as both a server and a hostess. Proven ability to create a welcoming atmosphere, managing guest reservations, and ensure exceptional service during high-volume shifts. Skilled in communication and multi-tasking, with a strong focus on customer satisfaction and teamwork.
Overview
1
1
year of professional experience
Work History
Ice Cream Server
Aloha Soft Serve - Seasonal
2023.05 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Hostes
Hooked On Breakfast - Seasonal
2024.05 - 2024.08
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Cherry Hill East High School
Cherry Hill, NJ06.2025
Skills
- Teamwork
- Customer Engagement
- Customer Service
- Professional Appearance
- Working under pressure
- Excellent Communication
Timeline
Hostes
Hooked On Breakfast - Seasonal
2024.05 - 2024.08
Ice Cream Server
Aloha Soft Serve - Seasonal
2023.05 - Current
High School Diploma -
Cherry Hill East High School
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