Sasha Madrid
Pueblo ,CO
Summary
- Dedicated Correctional Officer with extensive experience at the Colorado Department of Corrections, at the Colorado State Penitentiary.
- Full 2 Years of Professional work experience
- Has skills in crisis management, emergency response, and verbal de-escalation.
- Is compassionate about education and is open-minded to new concepts and trainings
- Is familiar with fast paced work environments and multitasking.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Colorado Department Of Corrections
01.2024 - Current
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency headcounts.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Investigated and responded to incidents of inmate misconduct.
- Conducted security checks of inmates and living areas.
- Documented inmate behavior and activities in logbooks.
- Provided assistance and guidance to inmates regarding daily activities.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Knowledge of computer functionality in relation to report writing and Inmate records.
Cashier Assistant
Buffalo Wild Wings
09.2023 - 01.2024
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Bagged items securely to minimize breakages and reduce losses.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Met customer needs through polite, friendly and attentive service.
Cashier
Double Tea
09.2023 - 01.2024
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Clerk
The Liberty Group Apartment Staffing
06.2023 - 07.2023
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Arranged meetings and appointments and updated records to assist management.
- Created and maintained detailed records of all office activities.
Customer Service (hardware)
Big R Stores
07.2022 - 07.2023
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Car Hopper
Sonics Drive In
03.2022 - 07.2022
- Balanced orders on trays, delivered them to cars.
- Memorized orders and maintained accuracy in high-traffic times.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Answered guest questions and promoted special products.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2029
High School Diploma -
Pueblo East High School
Pueblo, CO05-2023
Skills
- Non-violent intervention
- Surveillance
- Incident prevention
- Understanding of criminal justice computer software
- Belongings inspection
- Contraband inspections
- Educated on policy pertaining to criminal justice fields
- Trained in defensive tactics
- Central and pod control
- First aid training
- Policy enforcement
- Evidence preservation
- Restraint techniques
- Excellent problem-solver
- Continuing Further Education
- Correctional facility procedures
- Crisis management
- Mental health awareness
- De-escalation techniques
- Safety and security enforcement
- Stress tolerance
- Legal writing
- Document drafting
- Legal terminology
- Confidentiality
- Microsoft office
- Proofreading
- Legal research
- Document review
- File organization
- Editing expertise
- Research
- Idea brainstorming
- Professional demeanor
- Team building
- Formatting
- Deadline attainment
Timeline
Correctional Officer
Colorado Department Of Corrections
01.2024 - Current
Cashier Assistant
Buffalo Wild Wings
09.2023 - 01.2024
Cashier
Double Tea
09.2023 - 01.2024
Administrative Clerk
The Liberty Group Apartment Staffing
06.2023 - 07.2023
Customer Service (hardware)
Big R Stores
07.2022 - 07.2023
Car Hopper
Sonics Drive In
03.2022 - 07.2022
Bachelor of Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
Pueblo East High School
Cover Letter
Dear Office of the Colorado State Public Defender, Im writing to you to express my interest in your Administrative Assistant Position. With a strong background as a Correctional Officer, I have developed essential skills in communication, customer service, time management, organizational skills, and problem-solving that I believe would greatly benefit your team. I'm eager to learn new skills and broaden my workplace expertise. Throughout my career, I have effectively utilized my investigative working style to analyze complex situations, ensuring quick, accurate assessments and solutions. My experiences have equipped me to engage with diverse individuals, maintain composure in challenging circumstances, and advocate for safety and well-being in high-stakes environments. I take pride in my ability to communicate clearly and empathetically with others, fostering trust and cooperation among colleagues and others alike. Additionally, my commitment to continuous learning and improvement enables me to adapt to new challenges efficiently. I thrive on identifying issues, delving into the underlying factors, and implementing effective strategies to resolve them. My experience in a correctional setting has honed my ability to assess circumstances critically, allowing me to make informed decisions that uphold institutional integrity and public safety. I have outstanding communication and organization skills under pressure, and believe I would be a valuable asset to your team.