Sasha Melbourne
CANTON
Summary
Cybersecurity-focused IT professional with hands-on experience supporting critical healthcare systems in high-availability environments. Skilled in endpoint management, system configuration, and troubleshooting across enterprise infrastructure. Experienced in maintaining operational continuity, supporting clinical technologies, and collaborating with cross-functional teams to resolve incidents. Currently strengthening expertise in cybersecurity, risk mitigation, and disaster recovery practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Microsystems Analyst
Northside Hospital Cherokee
03.2024 - Current
- Support mission-critical hospital systems, ensuring uptime & rapid resolution of hardware/software incidents impacting patient care
- Provide on-site support in IDF closets, identifying switches, ports, and assisting with network infrastructure tasks when network team is unavailable
- Support network operations by assisting with Infoblox IP address management and MAC address assignments
- Monitor and manage network-connected devices using Lansweeper for asset visibility and system tracking
- Collaborate with leadership & departments to implement technical solutions & support large-scale deployments
- Manage device lifecycle including imaging, replacement, & system updates across hospital network
- Support clinical technologies including Cerner systems, barcode scanners, and medical carts
Virtual Service Advisor
Tesla
05.2023 - 02.2024
- Diagnosed and resolved software and firmware issues in connected vehicle systems
- Managed high-volume ticket environment (60+ daily), prioritizing critical issues
- Collaborated with technical teams to ensure system performance and reliability
- Trained team members, improving operational efficiency and consistency
IT Intern
Northside Hospital Cherokee
04.2022 - 04.2023
- Assisted in system deployment, imaging, and updates across enterprise environment
- Supported hardware troubleshooting and maintenance for end users
- Contributed 260+ hours supporting IT operations in a healthcare setting
Education
Bachelor of Science - Information Technology
Kennesaw State University
Kennesaw, GA05-2025
Skills
- Security & Systems: Active Directory, VMware, Workspace ONE (AirWatch), SCCM
- Endpoint & Asset Management: Lansweeper, PC imaging, device deployment, system configuration
- Networking & Infrastructure: Ruckus (AP monitoring), Infoblox (IPAM, MAC address management), switch/port identification, IDF support
- Programming/Scripting: Python, Java, SQL, HTML
- Tools & Platforms: Cerner, Service Desk Systems, SIEM (basic exposure via certification)
- Core Competencies: Incident troubleshooting, system monitoring, network support, documentation, hardware lifecycle
Certification
- Google Cybersecurity Professional Certificate (In Progress)
Timeline
Microsystems Analyst
Northside Hospital Cherokee
03.2024 - Current
Virtual Service Advisor
Tesla
05.2023 - 02.2024
IT Intern
Northside Hospital Cherokee
04.2022 - 04.2023
Bachelor of Science - Information Technology
Kennesaw State University