Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sasha Mulett

Miami

Summary

Well experienced in working under pressure, and a fast-paced leaner. Acknowledges the importance of excellent customer service and providing the best experience for customers. Dedicated to customers receiving all the help they need to ensure a long relationship between the customer and the company.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Cashier / Customer Service Supervisor

Whole Foods Market
01.2018 - Current
  • - Cashier
  • - Produce/Floral Team member
  • - Provide excellent customer service
  • - Customer Service Supervisor
  • ~Lowered turn over rate as customer service supervisor
  • ~Communicates team concerns to the Team Leader and Associate Team Leader
  • ~Mindful of customer flow and traffic, directed team members as necessary to satisfy and delight customers
  • ~Respond to customer needs and questions promptly and graciously
  • ~Built relationship with team members and regular customers to create a sense of comfort and appreciation
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

AT&T
10.2022 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Amazon
02.2021 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Resident Scientist

University of Miami
01.2017 - 01.2018
  • - Science Made sensible program: worked as a resident scientist to help teach science curriculum to middle school students
  • Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
  • Created projects based on learning objectives so students would have a more hands on approach.

Sales associate

Bath & Body Works
01.2016 - 01.2017
  • Knowledge as cashier
  • Experience during the holiday season
  • Answered phone calls successfully
  • Well liked by customers and employees
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Arts -

Florida International University
12-2025

Associates of Art - Biology

Miami-Dade College
01.2018

High School Diploma -

Miami Palmetto Senior High
06-2015

Skills

  • Bilingual (English, Spanish)
  • CPR certified
  • Experienced in retail
  • Time management skills
  • Customer service excellence
  • Reliability and punctuality
  • Work ethic and integrity
  • Honest and dependable
  • Fast-paced learner

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

AT&T
10.2022 - 02.2025

Customer Service Representative

Amazon
02.2021 - 11.2024

Cashier / Customer Service Supervisor

Whole Foods Market
01.2018 - Current

Resident Scientist

University of Miami
01.2017 - 01.2018

Sales associate

Bath & Body Works
01.2016 - 01.2017

Associates of Art - Biology

Miami-Dade College

Bachelor of Arts -

Florida International University

High School Diploma -

Miami Palmetto Senior High

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