Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Sasha Purriett

Clarksville,TN

Summary

Dynamic leader with a proven track record at Securitas Security Services USA, adept in managing service operations and fostering client relationships. Excelled in payroll management and problem-solving, enhancing team productivity and customer satisfaction. Skilled in multitasking and decision-making, successfully increased resource utilization and strengthened team performance. Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Field Service Manager

Securitas Security Services USA
08.2013 - 09.2024
  • Process weekly payroll for 250 employees,
  • Keep and maintain payroll documents
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Conducted thorough audits of payroll accounts, identifying and resolving discrepancies
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Increased team productivity with effective scheduling and resource allocation.
  • Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Reduced equipment downtime by implementing proactive maintenance plans and schedules.
  • Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Collaborated with sales teams to identify new business opportunities and expand market reach.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Security Officer

San Joaquin College
01.2008 - 08.2013
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Managed security staff rotation for position coverage on breaks.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Keep and maintain material safety data sheet
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Conducted fire drills and other simulated emergencies to determine overall site safety.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Education

Associate of Science - Emergency Services And Safety Management

San Joaquin Valley College
Visalia, CA

High School Diploma -

Liberty High School
Bakersfield, CA

Skills

  • Scheduling jobs
  • Managing service operations
  • Health and safety compliance
  • Client Relationships
  • Payroll Management
  • Tool and equipment maintenance
  • Employee Scheduling
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking
  • Decision-Making

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Field Service Manager

Securitas Security Services USA
08.2013 - 09.2024

Security Officer

San Joaquin College
01.2008 - 08.2013

Associate of Science - Emergency Services And Safety Management

San Joaquin Valley College

High School Diploma -

Liberty High School

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Sasha Purriett