Sasha Ramos
Business Administration
Titusville,FL
Summary
Successful, achievement-oriented Administrator with over 20 years of progressive positions requiring knowledge and execution of variety of administrative principles. Exceptional organizational skills for improving operations. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Lead Youth Screener
Bay Area Youth Service
Cocoa, FL
2023.01 - 2023.08
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Senior Clinical Specialist
Express Scripts / Cigna
Palm Bay, FL
10.2021 - 01.2023
- Assist members on their prescription benefit plan, both with commercial accounts or for Medicare or DOD government accounts
- Analyze financial opportunities, refill & renewal request and collaborate with other Cigna Programs comparable to Pharmacist, Specialty Pharmaceuticals and Patient Care Technicians
- Provide top notch care in accordance with Cigna policies to ensure members are fully educated and satisfied with their pharmaceutical needs.
- Established routine assessments of staff engagement, consumer engagement and integrity of individualized clinical supports.
- Review data collection across settings to determine progress and participated in professional clinical review of programs.
- Recorded patients health histories and provided over 500 consultations weekly
Managing Director
All Yu TradeHeadz LLC.
Palm Bay, FL
12.2021 - Current
- Evaluated suppliers to maintain cost controls and improve operations, saving $1000.00's in expenses
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Managed daily operations of All Yu organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Led change and transformation across business areas to deliver benefits and align company resources.
Permit Technician
City Of Palm Bay, FL
Palm Bay, FL
04.2021 - 09.2021
- Processed building permits that consisted of Mechanical,Electric, and Plumbing
- Permitting administrative duties in association with Public Works; worked in tandem processing driveway and drainage application for new single- family builds
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances. Managing over 100 clients daily in person or by phone.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.
Customer Service Agent
Southwest Airlines
Denver, CO
04.2018 - 10.2020
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to sold out flights reaching over 175 passengers by engaging customer and using active listening and effective interpersonal skills.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Lead Associate
Non Appropriated Fund, United States Air Force
Aurora, CO
02.2016 - 01.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Inventoried over 150 fresh and perishable produce twice weekly to maintain overhead and cost.
City Carrier Assistant
United States Postal Service, USPS
Aurora, CO
11.2015 - 02.2016
- Nurtured professional and effective public relations with customers as well as familiarize myself with postal laws, regulations, products, and geography
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Operated vehicles and equipment to transport packages and mail pieces.
- Distributed mail on foot to residences and businesses, delivering to approximately 1000 customers per shift
Reservations Supervisor
Frontier Airlines
Denver, CO
12.2013 - 04.2015
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided 300-400 customers with information about availability and pricing.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Resolved various issues and discrepancies for customers.
Transportation Security Officer
Dept Of Homeland Security
Denver, CO
05.2012 - 11.2014
- Controlled terminal entry and exit points and interacted with passengers, giving them directions and responding to inquiries
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Interacted with 60,000 traveling public to give directions, explain rules and regulations and respond to inquiries
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
Lead Administrative Assistant
Non Appropriated Funds
El Paso, TX
01.2010 - 05.2012
- Employee Payroll and Scheduling.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Updated spreadsheets and databases on 15-20 employees to track, analyze and report on performance and goal data
Education
Associate of Arts - Business Administration
American InterContinental University
Atlanta, GA 05.2021 - 05.2022
Certification Broadcast TV/Media -
Colorado Media School
Denver, CO 06.2019 - 02.2020
Travel Business Management - Tourism And Travel Management
Travel Institute of The Pacific
Honolulu, HI 01.2003 - 03.2004
Skills
Project Management
Marketing strategy
Effective communication
Spreadsheet management
Office administration
Process optimization
Mentoring and training
Multitasking Abilities
MS Office
Excellent Communication
Business administration
Communications expertise
Broadcast media
Planning and Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try again. Fail again. Fail better.
Samuel Beckett
Timeline
Lead Youth Screener
Bay Area Youth Service
2023.01 - 2023.08
Managing Director
All Yu TradeHeadz LLC.
12.2021 - Current
Senior Clinical Specialist
Express Scripts / Cigna
10.2021 - 01.2023
Associate of Arts - Business Administration
American InterContinental University
05.2021 - 05.2022
Permit Technician
City Of Palm Bay, FL
04.2021 - 09.2021
Certification Broadcast TV/Media -
Colorado Media School
06.2019 - 02.2020
Customer Service Agent
Southwest Airlines
04.2018 - 10.2020
Lead Associate
Non Appropriated Fund, United States Air Force
02.2016 - 01.2019
City Carrier Assistant
United States Postal Service, USPS
11.2015 - 02.2016
Reservations Supervisor
Frontier Airlines
12.2013 - 04.2015
Transportation Security Officer
Dept Of Homeland Security
05.2012 - 11.2014
Lead Administrative Assistant
Non Appropriated Funds
01.2010 - 05.2012
Travel Business Management - Tourism And Travel Management
Travel Institute of The Pacific
01.2003 - 03.2004