Sasha Torres
Kissimmee,USA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative Medicaid
Results-cx
Winter Haven, FL
03.2023 - Current
- Managed customer calls efficiently in fast-paced call center environment
- Anticipated needs and resolved problems to keep customers happy
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Built trusting relationship with customers to better understand needs
- Documented, researched and resolved customer service issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service to handle questions and service complaints
- Answered inbound calls to handle various concerns, set appointments
- Met personal, team and company goals in customer service environment
- Maintained customer records by updating account information in database
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Worked for Ga Peach State Medicaid Lob
- Worked for Nc Wellcare Medicaid Lob
Customer Service Representative
GENERAL SERVICE ADMINISTRATION
Lakeland, FL
08.2014 - 03.2021
- Answer, screen and forward incoming phone calls
- Answered inbound calls to handle various concerns, set appointments
- Delivered fast and friendly service to handle questions and service complaints
- Answered customer inquiries via phone
- Managed customer calls efficiently in fast-paced call center environment
- Documented, researched and resolved customer service issues
- Anticipated needs and resolved problems to keep customers happy
- Met personal, team and company goals in customer service environment
Education
High School -
Lincoln Academy
Houston, TX11.2012
Skills
- Communication
- Scheduling
- Technology skills
- Interpersonal skills
- Organized
- Professionalism
- Appointment Scheduling
- Call Center Experience
- Call Center Operations
- Sales support
- Follow-up calls
- Call center operations
Languages
Spanish
Professional Working
Certification
- Health Insurance Sales Agent 2-40
- 2025 AHIP CERTIFICATION
- can Sell in 5 States
- Florida
- Ohio
- Texas
- Virginia
- Georgia
Timeline
Customer Service Representative Medicaid
Results-cx
03.2023 - Current
Customer Service Representative
GENERAL SERVICE ADMINISTRATION
08.2014 - 03.2021
High School -
Lincoln Academy