Jasmin Wright
Newport News,VA
Summary
Customer service representative with extensive industry experience and a strong track record of enhancing customer satisfaction. Proven ability to build rapport with clients and foster positive relationships. Results-driven professional focused on contributing to team success and business growth. Demonstrated skills in communication and partnership development.
Overview
4
4
years of professional experience
Work History
Medicaid Trainer/Customer Service Representative
Humana
Newport News
05.2025 - Current
- Facilitated virtual classroom and on-the-job training sessions for Medicaid customer service representatives, ensuring comprehensive documentation of attendance, feedback, and trainee progress.
- Facilitated coaching sessions and delivered regular performance updates to management.
- Managed high-volume inbound calls from members and providers regarding Medicaid benefits eligibility, claims, and coverage.
- Addressed inquiries with precision while upholding HIPAA compliance standards.
- Leveraged multiple systems to research, document, and update member information.
- Facilitated communication between team members and healthcare providers to enhance Medicaid services.
Shipfitter
Huntington Ingalls Industries
Newport News, VA
06.2023 - 01.2025
- Utilized furnaces and other heating equipment to weld, shape and fuse materials.
- Grind seams smooth after welding is complete.
- Fit parts together with bolts or weld them into place using electric arc-welding machines.
- Fabricate, assemble, install and repair ship structures and components including bulkheads, decks, hatches, doors, ladders and railings.
TELLER
Chesapeake Bank
VA
06.2022 - 05.2023
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier's checks, traveler's checks, and series e bonds.
Education
High School -
WOODSIDE HIGH SCHOOL
Newport NewsAssociate of Applied Science - Medical Administrative Asst
Tidewater Community College
Norfolk, VASkills
- Computer proficiency
- Effective communication skills
- Operational efficiency
- Cash management
- Leadership
- customer support
- Metal joining
- Customer service support
- Data management
- Outlook application
Timeline
Medicaid Trainer/Customer Service Representative
Humana
05.2025 - Current
Shipfitter
Huntington Ingalls Industries
06.2023 - 01.2025
TELLER
Chesapeake Bank
06.2022 - 05.2023
High School -
WOODSIDE HIGH SCHOOL
Associate of Applied Science - Medical Administrative Asst
Tidewater Community College