Sasha Underwood
Louisville,KY
Summary
Results-driven professional with experience at Amazon and Optum Specialty Pharmacy, excelling in accurate data entry and empathetic customer service. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Delivery Warehouse Associate
Amazon
Louisville, KY
12.2021 - Current
- Prepared orders for shipment by efficiently picking, packing, and labeling merchandise.
- Operated forklifts, pallet jacks, and hand trucks safely to move products within facility.
- Collaborated with team members to achieve daily targets and maintain operational efficiency.
- Utilized electronic scanning devices to enhance accuracy in order picking.
- Loaded and unloaded materials manually or mechanically from various transport vehicles.
- Met or exceeded productivity targets while adhering to quality and safety standards.
- Ensured timely shipment of orders through proper packaging and labeling.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Maintained accurate inventory records through manual and computerized systems.
- Communicated effectively with team members on matters related to work assignments.
- Collaborated with team members to complete tasks efficiently and accurately.
Remote Pharmacy Technician
Optum Specialty Pharmacy
Louisville, USA
06.2021 - 12.2021
- Executed processing of customer payments and management of credit card transactions efficiently.
- Maintained accuracy by overseeing both electronic and manual filing of prescriptions.
- Responded to requests for educational materials on medications from patients.
- Received payment from customers and processed credit card transactions when necessary.
- Managed the filing of prescriptions electronically.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
Education
Associate of Science -
Jefferson Community and Technical College
Skills
- Drug classification and dosages
- Medical language interpretation
- Accurate data entry
- Digital prescription systems
- HIPAA compliance and confidentiality
- Legal and ethical patient data handling
- Remote communication tools
- Email and secure messaging proficiency
- Phone etiquette and Zoom usage
- Team collaboration skills
- Stock level management
- Reordering processes and expiration date management
- Verbal and written communication skills
- Organizational abilities and multitasking
- Attention to detail and high accuracy in data entry
- Empathetic customer service
- Independent work capability
- Effective time management
- Technology proficiency
- Critical thinking and problem-solving skills
- Load inspection and OSHA compliance
- Crane and forklift operation
- Warehouse safety practices
- Material loading and unloading strategies
- Pallet assembly and disassembly skills
- Customer service
- Problem solving
- Data entry
- Communication skills
Timeline
Delivery Warehouse Associate
Amazon
12.2021 - Current
Remote Pharmacy Technician
Optum Specialty Pharmacy
06.2021 - 12.2021
Associate of Science -
Jefferson Community and Technical College
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