Nicole Nicholson
Baltimore,MD
Summary
Pharmacy Technician position where education and training can be utilized to provide excellent customer service and patient care.
Overview
15
15
years of professional experience
Work History
Facility Admission Coordinator
University Of Maryland Medical System
11.2022 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Greeted patients warmly to increase comfort and create rapport.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Safeguarded patient data in compliance with HIPAA and University of Maryland facility policies.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Communicated important information to supervisor and medical team to reduce chance of errors.
Pharmacy Technician
Johns Hopkins Health System
08.2021 - 11.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Pharmacy Technician
Johns Hopkins Home Care Group
03.2017 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- .Supported insurance claim processing, facilitating smoother patient transactions.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
PharMerica
06.2015 - 02.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Pharmacy Technician
Advanced Pharmacy
02.2013 - 11.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Pharmacy Technician
CVS Pharmacy
06.2012 - 02.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Pharmacy Technician
Oakdale Pharmacy
08.2009 - 06.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Education
Diploma -
Baltimore City College High School
Pharmacy Technician Certificate -
TESST College of Technology
11.2008
Skills
- Familiar with pharmacy laws and regulations
- Use techniques for handling and disposing hazardous agents
- Prepare medications for dispensing, labeling
- Prepare for refill authorization
- Prepare for sterile irrigation
- Knowledge of confidential issues
- Knowledge of proper aseptic techniques
- Proficient in drug classification, usages, brand and generic names
- Understand dosages forms and routes of administration
- Familiar with hospital and retail pharmacy, policies and procedures
- Good typing and data entry skills
- Great customer service skills
- Pharmacy inventory and equipment knowledgeable
Externshipexperience
09/2008, 10/2008, CVS PHARMACY, Baltimore, MD, 160, Pharmacy Assistant, Produced labels, Assess Dosage, Interviewed Clients, Assisted with inventory control, Utilized medical terminology, Made use of prescription software, Answered telephone, Filed prescriptions, Ordered Medications
References
References Upon Request
Timeline
Facility Admission Coordinator
University Of Maryland Medical System
11.2022 - Current
Pharmacy Technician
Johns Hopkins Health System
08.2021 - 11.2022
Pharmacy Technician
Johns Hopkins Home Care Group
03.2017 - 08.2021
Pharmacy Technician
PharMerica
06.2015 - 02.2017
Pharmacy Technician
Advanced Pharmacy
02.2013 - 11.2014
Pharmacy Technician
CVS Pharmacy
06.2012 - 02.2013
Pharmacy Technician
Oakdale Pharmacy
08.2009 - 06.2012
Diploma -
Baltimore City College High School
Pharmacy Technician Certificate -
TESST College of Technology
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