Daija Burrell-Simms
Baltimore,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Just finished my Phlebotomy / Venipuncture course at BCCC. Completed my 2 week clinical period at UMMC Midtown with doing over 100 sticks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facility Admission Coordinator
University of Maryland Midtown Campus
Baltimore, MD
04.2023 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Assisted with scheduling outpatient appointments.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
- Facilitated communication between patients, staff members, and third party payers.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Verified demographics and insurance information to register patients in computer system.
Meal Attendant
University of Maryland Medical Center
Baltimore, MD
11.2021 - 02.2023
- Delivered each patient their meal trays
- Took each patient's meal order
- Prepared meal trays
- Listened to patient concerns regarding their food and diet
- Called patients and entered their meal orders into the system
- Fixed errors with their trays.
Team Member
Wendy's
Baltimore, MD
05.2021 - 10.2021
- Took orders from customers by writing down menu items, substitutions, and add-ons
- Washed and sanitized dishes after each use to protect customers
- Increased customer satisfaction by quickly addressing and resolving food and service complaints
- Wiped down counters and sanitized equipment to keep the food prep and dining areas clean
- Provided prompt, courteous, and friendly service to customers
- Used cash registers and POS systems to request and record customer orders and compute bills.
Summer Camp Aide
Moravia Park Elementary School
Baltimore, MD
06.2020 - 08.2020
- Answered/Made calls to parents regarding campers
- Used programs such as Microsoft Word, Spreadsheets, and printers
- Worked in the Office at times
- Assisted Teachers with campers
- Oversaw camper activities in order to address behavioral issues while also encouraging fun, safety, and inclusivity
- Instructed participants on the goals, procedures, and safety considerations for each activity in order to ensure that all campers had a positive experience
- Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.
Education
Certified Phlebotomy Technician - Phlebotomy / Venipuncture
Baltimore City Community College
Baltimore, MD06-2024
High School -
Baltimore Polytechnic Institute
01.2021
Skills
- Familiar with working in a hospital setting
- Strong empathy
- Healthcare systems navigation
- Customer Service
- Registration and Admissions
- HIPAA Compliance
- Phone and Email Etiquette
- Venipuncture
- Order of draw
- Continuous Improvement
Certification
- Certified Phlebotomy Technician
Timeline
Facility Admission Coordinator
University of Maryland Midtown Campus
04.2023 - Current
Meal Attendant
University of Maryland Medical Center
11.2021 - 02.2023
Team Member
Wendy's
05.2021 - 10.2021
Summer Camp Aide
Moravia Park Elementary School
06.2020 - 08.2020
Certified Phlebotomy Technician - Phlebotomy / Venipuncture
Baltimore City Community College
High School -
Baltimore Polytechnic Institute