Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Sasha-gaye Daley

Sasha-gaye Daley

Panama City Beach,FL

Summary

Trustworthy Universal Banker skilled in working in customer-focused work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering strong knowledge of banking products and services. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Supervisor

Sunsations Beach Department Store
05.2020 - 04.2021
  • Developed and implemented customer service policies to enhance satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Front Desk Receptionist

Hampton Inn By Hilton
05.2021 - 04.2022
  • Compiled information from files and research to satisfy information requests.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Completed data entry and filing to keep records updated for easy retrieval.

Universal Banker

Truist Bank
05.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on online banking and mobile banking applications.
  • Generated monthly reports on customer activity and customer feedback.
  • Maintained accurate records of customer transactions in line with bank procedures.

Education

Associate In Business Administration - Project Management

Distinction College
Kingston, Jamaica
07.2018

Skills

  • Business Operations Understanding
  • Database Administration
  • Telephone Skills
  • Customer and Client Relations
  • Time Management
  • Customer Service

Timeline

Universal Banker

Truist Bank
05.2022 - Current

Front Desk Receptionist

Hampton Inn By Hilton
05.2021 - 04.2022

Supervisor

Sunsations Beach Department Store
05.2020 - 04.2021

Associate In Business Administration - Project Management

Distinction College

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Sasha-gaye Daley