Sashane Smith
Pompano Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Chewy.com
07.2023 - Current
- Maintaining up-to-date knowledge of product and service changes.
- Implementing feedback loops encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Collaborating with other departments when necessary ensures seamless support for customers across multiple areas.
- Contributing positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
- Promptly responded to inquiries and requests from prospective customers.
- Managing a high volume of calls daily, maintaining composure under pressure, and providing exceptional service.
Personal Assistant
Teleperformance USA
12.2021 - 07.2023
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared and updated office records, spreadsheets and presentations.
- Organized work projects around client's needs.
- Organized professional calendars to streamline office communications, scheduling and initiatives.
- Worked closely with high-profile clients to provide one-on-one administrative support for estate management, household management and property management.
Supervisor of Operations
Teleperformance USA
06.2019 - 12.2021
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Trained members on application of projects, customer relations and customer service.
Customer Service Representative
Teleperformance USA
12.2018 - 06.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Made outbound calls to obtain account information.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Set up and activated customer accounts.
Customer Service Representative
Alpine Access
08.2016 - 12.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Store Manager
Quest-Comm
07.2013 - 06.2016
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Sales Representative
Ashley Stewart
12.2012 - 01.2013
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Assistant Store Manager
Rainbow Shops
07.2010 - 08.2012
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
Education
Associate of Science -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Rockdale County High School
Conyers, GA06.2009
Skills
- Coordination Skills
- Multitasking and Organization
- Organizing and Preparing Meetings
- Event Planning
- Project Management
- Staff Development
- Work Planning and Prioritization
- Goal Setting
- Team Building
- Verbal and Written Communication
- Performance Evaluations
- Problem Resolution
- Computer Skills
- Customer Service
- Strategic Planning
Timeline
Customer Service Representative
Chewy.com
07.2023 - Current
Personal Assistant
Teleperformance USA
12.2021 - 07.2023
Supervisor of Operations
Teleperformance USA
06.2019 - 12.2021
Customer Service Representative
Teleperformance USA
12.2018 - 06.2019
Customer Service Representative
Alpine Access
08.2016 - 12.2018
Store Manager
Quest-Comm
07.2013 - 06.2016
Sales Representative
Ashley Stewart
12.2012 - 01.2013
Assistant Store Manager
Rainbow Shops
07.2010 - 08.2012
Associate of Science -
Broward College
High School Diploma -
Rockdale County High School
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