Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Benjamin DiGangi

Raynham,MA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IKEA
Stoughton, MA
07.2019 - 08.2023
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Production Worker

Millstone Medical Outsourcing LLC
Fall River, MA
06.2018 - 05.2019
  • Sorted and packaged products to prepare for processing or shipment.
  • Reported any issues to supervisor immediately for resolution.
  • Classified defects from finished orders for record tracking and statistics.
  • Communicated with team members regarding tasks assigned during shift.

Education

Associate of Science - Business Administration

Massasoit Community College
Brockton, MA
12-2024

Skills

  • Account Updating
  • Product Knowledge
  • Paperwork Processing
  • Consultative Sales
  • Microsoft Office- Excel, Word, Powerpoint
  • Communication Skills
  • Marketing
  • Writing Skills
  • Coordination Skills

Affiliations

  • TRIO Recipient
  • Deans List 2022-2023
  • Health Occupational Students of America (HOSA)

Certification

  • Lean Six Sigma Certification
  • OSHA 10
  • Bronze Award for HOSA Veterinary Science 2017

Timeline

Customer Service Representative

IKEA
07.2019 - 08.2023

Production Worker

Millstone Medical Outsourcing LLC
06.2018 - 05.2019

Associate of Science - Business Administration

Massasoit Community College
Benjamin DiGangi