Sashane Sterling

• Collaborated with healthcare providers to ensure accurate coding and documentation for reimbursement.
• Analyzed patient accounts to identify billing discrepancies and resolve issues promptly.
• Trained and mentored junior staff on best practices in revenue cycle management.
• Streamlined revenue cycle processes, improving efficiency and reducing claim denials significantly.
• Increased revenue by identifying and resolving billing errors in a timely manner.
• Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
• Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
• Create standard of work templates and workflow tip sheets for Revenue cycle managers, PAS supervisors, and staff to utilize

• Facilitated patient check-in processes while ensuring accurate demographic, insurance, and registration information for efficient patient access and service delivery.
• Verified insurance coverage and eligibility to support seamless patient access and minimize registration and billing errors.
• Assisted patients with questions and concerns while delivering professional, patient-centered customer service in a fast-paced hospital environment.
• Collaborated with healthcare teams to streamline admissions workflows and improve overall patient experience.
• Utilized Epic and electronic health record systems to maintain accurate patient documentation and ensure compliance with healthcare regulations and data management standards.
• Implemented workflow improvements that contributed to reduced patient wait times and increased patient satisfaction.
• Enhanced revenue cycle processes by accurately identifying, collecting, and posting co-payments, deductibles, and patient balances.
• Assisted with claim edits, denial workqueues, and revenue cycle follow-up to support clean claims processing and minimize hospital denials.

• Obtained authorizations for surgical and radiology procedures while maintaining communication with physician offices regarding authorization status and documentation requirements..

• Demonstrated strong time management and productivity in both onsite and remote work environments.

• Utilized Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams, to support daily administrative and operational tasks.

• Registered and checked in patients for radiology appointments, including X-rays, CT scans, and MRIs.

• Accurately collected and entered patient demographic and insurance information to establish and maintain medical records.

• Resolved escalated patient concerns and customer service issues while maintaining professionalism in high-pressure situations.

• Utilized Epic, patient portals, appointment reminder systems, and other healthcare technologies to coordinate scheduling, communicate with patients and providers, and maintain accurate patient records.

• Supervised daily operations of the patient service team to ensure efficient workflow, patient satisfaction, and high-quality customer service in a fast-paced urgent care environment.
• Supported cross-functional clinic operations by assisting with PSR, Medical Scribe, Medical Assistant, and X-Ray Tech responsibilities as needed.
• Coordinated with corporate departments, including IT, Payroll, and Aftercare, to escalate and resolve operational and patient-related concerns.
• Trained and mentored team members on operational procedures, workflow efficiency, and customer service standards.
• Assisted with staffing support, workflow coordination, and maintaining smooth clinic operations during high-volume shifts.

• Accurately entered and updated patient demographic, insurance, and medical information while maintaining HIPAA compliance and attention to detail.
• Assisted patients with registration paperwork, insurance questions, and appointment scheduling while providing compassionate customer service.
• Processed insurance information, verified patient eligibility, and coordinated with the billing department regarding coverage and payment concerns.
• Handled cash payments and co-pay collections accurately while maintaining financial accountability.
• Streamlined appointment scheduling processes to improve patient access and overall workflow efficiency.
• Built strong patient relationships by addressing questions and concerns professionally in a fast-paced urgent care environment.

• Promoted from Barista to Shift Supervisor within 6 months based on strong performance, leadership, and ability to thrive in a fast-paced environment.
• Supervised daily store operations, supported team workflow, and assisted management in maintaining operational efficiency and customer satisfaction.
• Maintained food safety, cleanliness, and health code standards while ensuring high-quality customer service.
• Coordinated with management and team members to support inventory control, workflow organization, and overall store productivity.
• Built strong customer relationships by responding professionally to customer needs and resolving concerns efficiently.
• Assisted in improving store procedures and maintaining company standards during high-volume business operations.
• Demonstrated leadership and adaptability while working throughout the COVID-19 pandemic.

• Delivered personalized customer service by assisting customers with product selection, sizing, and purchase decisions in a fast-paced retail environment.
• Processed cash, debit, and credit transactions accurately while maintaining strong attention to detail and professionalism.
• Assisted with merchandising, inventory restocking, and maintaining organized sales floor presentation standards.
• Resolved customer concerns professionally while supporting daily store operations and team collaboration.

• Delivered professional customer service in a fast-paced retail environment while assisting customers with product selection and purchases.
• Operated cash register and processed cash, debit, and credit transactions accurately and efficiently.
• Assisted with inventory management, restocking merchandise, and maintaining organized sales floor presentation.
• Resolved customer concerns professionally while supporting overall store operations and team productivity.