Sasidhar Reddy Chavva

Client : Blue Cross Blue Shield Association, Chicago.

• Architected and customized multi-branded partner communities using Lightning Web Components and screen flows, increasing operational efficiency by 50%.
• Led the strategic decommissioning of Salesforce Process Builder and work flows across multiple departments, successfully transitioning 100% of existing processes to Flow Builder.
• Developed proof-of-concept (POC) Salesforce solutions on Experience Cloud to demonstrate capabilities and features to stakeholders, providing valuable insights into the platform's potential for enhancing business processes.
• Developed and implemented a robust data category framework to organize knowledge articles, improving searchability and user experience across departments.

Client : Genentech

• Pioneered the implementation of Salesforce Lightning transition for a 5000+ user base customer community on Experience Cloud.
• Worked on integration of Salesforce with AI predictive ORM tool that converts handwritten information in image files to text.
• Implemented a mass data migration project within Salesforce, leading to a seamless transition without any data loss.
• Developed an end-to-end encryption for sensitive banking information using Salesforce Shield Platform Encryption.

Client : Moody's

• Administered Salesforce platform, managing user access, data security, and system configurations.
• Developed Apex triggers and batch processes to automate and streamline data management tasks.
• Supported end-users with troubleshooting and issue resolution, enhancing overall user satisfaction.
• Created and maintained documentation for system processes and user guides, improving knowledge transfer within the team.