Saskia Christie
Sagicor Bank
Spanish Town P.O.,St Catherine
5
Years of experience
Proficient in dispute resolution and problem-solving, I take a proactive approach to addressing issues. With strong organizational abilities and keen attention to detail, I ensure precise and reliable service delivery even in hectic environments
Work History
Payment Associate
1 Year- Processed high-volume daily payments, including ACH, wire transfers, credit card transactions, and electronic fund transfers with 99% accuracy.
- Reconciled payment discrepancies by investigating account variances and resolving billing, refund, and chargeback issues to maintain accurate financial records.
- Monitored and verified transactions for compliance with internal policies and financial regulations, ensuring integrity of payment processes.
- Collaborated with finance, customer service, and banking partners to address payment issues and streamline workflow.
Customer Service Representative
3 Months- Resolved client inquiries and complaints promptly, enhancing overall customer satisfaction.
- Supported Sagility BPO healthcare members with inbound call resolutions
- Verified patient information using CRM and eligibility systems
- Documented call details in case notes and account records
Social worker
6 Months- Monitored and evaluated clients' progress, ensuring timely review of benefits and updating case plans as needed.
- Engaged in community outreach initiatives, public education campaigns, and social development programs to enhance public awareness and access to services.
- Monitored and evaluated clients' progress, ensuring timely review of benefits and updating case plans.
- Supported implementation of labour and social security policies, providing fieldwork insights to enhance program effectiveness and client outcomes.
Social Worker
6 Months- Conducted comprehensive safety and risk assessments in response to reports of child abuse, neglect, or family crisis situations.
- Interviewed children, parents, relatives, and collateral contacts to gather critical information for case evaluations.
- Developed and implemented individualized case plans to address safety concerns and improve family functioning.
- Provided crisis intervention, including coordinating emergency placements and collaborating with law enforcement and medical professionals.
Education
Bachelor of Science - Social Work
High School Diploma
7 CSEC Subjects 7 CAPE Subjects
Skills
Microsoft Office
Active Listening
Wire transfers
ACH processing
Effective communication
Critical thinking
HOBBIES
Date of Birth: 1999-10-12
Accomplishments
- Ray Of Hope (TVJ) Successful Journey Story
- Graduated with Upper Class Honours from the University of the West Indies, Mona
Timeline
Payment Associate
Sagicor Bank
10.2025 - 10.2026Read More
Customer Service Representative
Sagility BPO
01.2024 - 04.2024Read More
Social worker
Ministry Of Labour and Social Security
10.2022 - 04.2023Read More
Social Worker
Child Protection And Family Services Agency
10.2021 - 04.2022Read More
University of the West Indies
Bachelor of Science from Social Work
05.2023Read More
Jonathan Grant High School
High School Diploma
06.2020Read More