Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Brown

Raleigh,NC

Summary

Dynamic professional with 5+ years of experience in customer service, logistics, and military operations, demonstrating a strong track record in team leadership and problem-solving. Skilled in cash handling, training, and safety compliance, with a commitment to quality control and operational efficiency. Currently advancing academic pursuits with a Bachelor of Science degree, aiming to enhance strategic capabilities and foster innovation in diverse professional settings.

Overview

9
9
years of professional experience

Work History

Payment Associate

State Farm
05.2023 - Current
  • Responsible for receiving, verifying, and processing payments from clients, including checks, credit/debit cards, electronic transfers, and other forms of payment.
  • Reconciles accounts to ensure accuracy and identify discrepancies.
  • Maintains a high level of confidentiality and customer service.
  • Communicated with customers via phone to answer questions, provide payment support, and resolve account-related issues in a professional and courteous manner.

Medical Kit Assembler

PBI, Boston Scientific
09.2022 - 05.2023
  • Assembled, labeled, and packaged medical kits with attention to quality and safety standards.
  • Maintained cleanliness and compliance with workplace safety protocols.

Warehouse Clerk

HMSHOST
02.2022 - 08.2022
  • Maintained warehouse organization and cleanliness.
  • Handled order picking, packing, and loading for deliveries to airport business partners.

Aviation Ordnanceman

US Navy-USS WASP LHD1
05.2018 - 01.2022
  • Oversaw weapon systems maintenance, ensuring operational readiness and enhancing mission effectiveness through precise inspections and timely repairs.
  • Trained and mentored 15 junior sailors, fostering a culture of safety and technical proficiency that improved team performance and operational reliability.
  • Executed 24-hour armory duty, implementing strict accountability measures that secured weapons and ammunition, contributing to enhanced safety protocols.
  • Stood 12-hour security watches, safeguarding personnel and assets at sea and in port.
  • Enforced security protocols, collaborating with ship's force for mission readiness.

Team Member / Trainer

Chick-fil-A
05.2016 - 04.2018
  • Oversaw and trained team members during shifts.
  • Maintained accurate cash handling and register balances.
  • Balanced work responsibilities while attending school full-time.

Education

Bachelor of Science -

Keiser University
08.2025

Business Administration

Alderson Broaddus University
Philippi, WV
05.2019

Advanced Diploma - undefined

Highland Springs High School
Richmond, VA
06.2017

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John Marshall High School
Richmond, VA
06.2016

Skills

  • Excellent written and verbal communication
  • Proficient in critical thinking and decision-making
  • Strong time management and organizational skills
  • Adaptable, resourceful, and a proactive problem solver
  • Experienced in team leadership and training
  • Customer service
  • Customer engagement

Timeline

Payment Associate

State Farm
05.2023 - Current

Medical Kit Assembler

PBI, Boston Scientific
09.2022 - 05.2023

Warehouse Clerk

HMSHOST
02.2022 - 08.2022

Aviation Ordnanceman

US Navy-USS WASP LHD1
05.2018 - 01.2022

Team Member / Trainer

Chick-fil-A
05.2016 - 04.2018

Business Administration

Alderson Broaddus University

Advanced Diploma - undefined

Highland Springs High School

undefined

John Marshall High School

Bachelor of Science -

Keiser University

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