Sata Cissé
Moline,IL
Summary
Skilled professional offering several years' experience. Expert in sorting incoming and outgoing mail using automated processing equipment. Focused on maintaining high production goals when working in team-oriented environments.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Postal Clerk
United States Postal Service
Milan, USA
11.2017 - Current
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Entered information into system to update status reports.
- Contacted suppliers to verify shipment details.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.( dock expeditor)
Customer Service Agent
Unifi United Airlines
Moline, IL
11.2021 - 09.2024
- Performed light administrative duties such as filing paperwork, data entry.
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Processed refunds, exchanges, and upgrades when necessary.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Advised passengers of any changes or delays in their scheduled flights.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
- Followed company policies and procedures related to customer service operations at all times.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Nursing Assistant
River-Wood Rehab
East Moline, USA
07.2014 - 09.2016
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
Home Care Assistant
Home Bound Healthcare
Moline, USA
09.2014 - 08.2016
- Provided personal care to clients such as dressing, bathing, and grooming.
- Assisted with mobility and transfer activities, including lifting and turning patients in bed.
- Monitored vital signs such as blood pressure and pulse rate.
- Prepared meals according to dietary needs and assisted with feeding when needed.
- Managed medications by administering prescribed treatments and documenting responses.
- Performed housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Accompanied clients on errands or medical appointments as required.
- Maintained a safe environment for the client by preventing falls or other hazards in the home.
Sales Associate
Gordmans
Moline, USA
11.2013 - 05.2014
- Welcome customers to the shop and assist with purchase decision; arrange the products as per merchandising standards and handle the payment using cash, cards or gift certificates.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
Education
High School Certificate -
Moline High School
Moline, IL, USA05-2012
Some College (No Degree) -
Black Hawk College
Moline, IL, USAInformation Technology
Scott Community College
Davenport, IA04-2026
Skills
- Highly adaptable
- Positive
- Resilient
- Open to new ideas
- Proven relationship-builder
- Excellent interpersonal skills
- Dependable
- Responsible contributor
- Committed to excellence and success
- Loyal and dedicated employee
- Positive attitude
- Motivation
- Energy
- Willingness to learn
- Enthusiastic
- Knowledge-hungry learner
- Fluent in English, Wolof, and French
Timeline
Customer Service Agent
Unifi United Airlines
11.2021 - 09.2024
Postal Clerk
United States Postal Service
11.2017 - Current
Home Care Assistant
Home Bound Healthcare
09.2014 - 08.2016
Nursing Assistant
River-Wood Rehab
07.2014 - 09.2016
Sales Associate
Gordmans
11.2013 - 05.2014
High School Certificate -
Moline High School
Some College (No Degree) -
Black Hawk College
Information Technology
Scott Community College