Sathish Baskaran

The Charles Schwab team manages the creation and maintenance of infrastructure, application enhancement, day-to-day production support/BAU, and maintenance for critical trading apps, addressing all the technical and functional requirements, providing support during user acceptance, production deployment, support in upgrading the DB, handling high-severity incidents, migrating apps from one domain to another, and conducting annual activities like disaster recovery (DR), service account password rotations, and certificate renewal.

• Currently working as a Technical Project Manager in Reliability Engineering and Operations, I am enthusiastic about leading technology teams responsible for delivering exceptional application and production support.
• Have a proven track record of critical thinking skills, with laser focus on pragmatic problem solving, production support, and customer satisfaction.
• I manage a 24/7 support team with strong ethics, critical thinking skills, and the ability to partner with and influence business partners, product teams, and technologists across the organization.
• Leading and mentoring a Production Operations team for Schwab’s Workplace Financial Services Technology team, fostering a culture of continuous improvement and innovation.
• Collaborating with cross-functional teams to ensure alignment on reliability and performance goals
• As a team, we identify tactical and strategic opportunities to improve service health, performance, reliability, and telemetry.
• Advocating automation to ensure teams are following patterns to ensure repeatability, consistency, and portability
• Conducting post-mortem reviews to identify areas for improvement, and implement solutions to enhance system reliability.
• Implementing and promoting performance engineering practices to ensure optimal system performance
• Working closely with the development team to define a sustainable operating model for mobile applications, focusing on platform scale, availability, fault tolerance, and performance.
• Providing leadership around incident management and root cause analysis to resolve production issues and prevent recurrence
• Establishing and maintaining operational support practices, including monitoring, alerting, and incident response
• Leading the team in their SRE maturity journey
• Defining project scope, goals, deliverables, and timelines in collaboration with stakeholders.
• Conduct regular status meetings and project reviews with stakeholders, and cross-functional teams.
• Driving continuous improvement initiatives in reliability, performance, automation, and operational support
• Staying current with industry trends and best practices to ensure our systems and processes remain in line with SRE tenets
• Leading the team with a data-driven mindset, focusing on addressing key performance metrics such as MTTD, MTTR, and availability in close collaboration with development teams.
• Facilitate the adoption of CI/CD tools such as Jenkins, Bamboo, or GitHub CI, enabling faster and more reliable releases.
• Promote automation in testing, deployment, and monitoring using tools like Terraform, Ansible, or GCP-native automation tools.
• Collaborate with cloud architects and engineers to ensure security, scalability, and compliance of cloud-based solutions.
• Troubleshoot and resolve issues in the cloud environment, ensuring minimal downtime and optimal performance.

• Company Overview: Capital Markets IT team manages creating and maintaining infrastructure, application enhancement and day-to-day production support/BAU for Capital Markets applications such as QRM, Summit, Polypaths, Critical Internet Trading Apps, etc
• Participate in early stages of application development life cycle in understanding the changes planned, issues and defects raised and fixed in integration and User acceptance testing and performance testing cycles
• Responsible creating user stories, use cases, generation of reports, updating/closing stories as per Agile methodology
• Involved in loading the data through ETL process for multiple functions and teams across the Balance Sheet Management, Asset Liability Management, Investment Portfolio, Rate Risk, FTP, Stress Test, MSR as well others across Treasury and the Bank
• Involved in debugging the ETL issues while loading the data for all the portfolios in timely manner
• Provided production support on QRM and Polypaths issues/concerns in a challenging environment working closely with business, vendor, and data teams to resolve the issues
• Lead enhancements/small projects to upgrade QRM/Polypaths environments to Cloud (AWS)
• Involved in updating the Chef Recipes for the migration of scheduling tool from legacy BMC Control-M to Cloud based CA Atomic tool
• Involved in Updating and testing the AWS Cloud Formation code for the disaster recovery
• Involved in Analysis and migration of AWS EC2 instances for the Cost Optimization
• Involved in Migration of Chef legacy to Chef HA, thereby validating the cookbooks and other code repositories
• Assisted in go-live for the migration of data consumption from on-perm to Cloud that involves Step-Functions and Lambda
• Used Jenkins extensively for the deployment and involved in debugging the errors on Jenkins Pipeline
• Involved in blue-green deployment of application across all the environment
• Used Microsoft Visio for Data Flow Diagram representing the In-bound/Outbound Interfaces for Capital Markets Application
• Involved in the testing and automation of db backups and ETL updates for the application database
• Compliance Interactions: participated in monthly and quarterly meetings in addition to providing artifacts for the audits and Involved in automation of audit reports across regions/applications
• Good experience in supporting software modules for n-Tier applications with distributed components, and web applications
• Knowledge on building SQL queries and Log search for Splunk dashboard for the job monitoring
• Knowledge on integrating the application with monitoring tools like Zabbix, Datadog
• Capital Markets IT team manages creating and maintaining infrastructure, application enhancement and day-to-day production support/BAU for Capital Markets applications such as QRM, Summit, Polypaths, Critical Internet Trading Apps, etc

• Company Overview: Integrated Product support is a production support Team, responsible for maintenance of the Capital One Bank Online applications such as Credit/Debit/Loan section and the applications used internally, such as SharePoint, Microsoft Office Communicator
• Perform Releases on the production environment as the changes scheduled, follow the ITIL standards
• Hands on Experience in Windows Server administration on Operating systems like Windows 2008 R2, Windows 2012 R2, Linux (Redhat, Ubuntu, Centos)
• Experience on the Batch scripting
• Hands on experience on the HPSM (HP Service Manager), Awareness of the Performing the emergency, urgent, normal, changes based on the requirement and adhere to change management process, incident management process
• Hands on experience of Sql Server Database activities like Import/Export of data, Backup/Restore etc
• Hands on experience on the IIS web servers (IIS6, 7.5) administration
• Experience in handling IIS issues like AppPool creation, SSL Certificate Import and Export, website administration
• Automate deployments using the Powershell scripts like installing Windows services, Deploying code to the IIS web servers (IIS 7.5)
• Managing the Batch Jobs through BSM Control-M applications and support the Jobs which got failed due to FTP issues, unavailability of the remote systems, reschedule and rerun the jobs and make sure successful completion
• Monitoring of the applications using the various tools like, SiteScope, BSM (Business Service Management), Alive, HP Diagnostic Tools, Splunk
• Providing technical and process orientation to the Offshore team members for the activities related to the change implementation, troubleshooting the issues faced during the release, and the environment related issues
• Joining the Bridge calls for High severity incidents and troubleshooting the issues as needed, coordinating with the multiple Teams to resolve the issue
• Managing the Production Web server's availability through F5 Load Balancer
• Managed a team of 20 in efficiently handling tasks and infrastructure support
• Provided systems/Application administration using Active Directory and Windows operating systems
• Providing Vmware/VDI support across the platform
• Have advanced knowledge in workflow process design and automation
• Hands on experience in Vmware, Vsphere & view client
• Ability to resolve any kind of issues in Vcenter
• Worked in 24
• 7 support environment
• Integrated Product support is a production support Team, responsible for maintenance of the Capital One Bank Online applications such as Credit/Debit/Loan section and the applications used internally, such as SharePoint, Microsoft Office Communicator

• Company Overview: Integrated Production Support (IPS) - L2 support to Capital One customers through direct support to business service, business process of IT in North America Region (USA & Canada)
• Managing availability of the IT infrastructure that hosts the various customer applications, running on a variety of platforms such as windows/VMWare/UNIX etc
• Hands on experience in Vmware, Vsphere & view client
• Providing IPS L2 support for Capital One Finance Windows/VM Ware Applications
• Performing System maintenance activities
• Responding to all Business Queries
• Perform system performance tuning
• Code Deploy to production environment
• Creating Reports using Reporting tools to support business using Business Objects
• Perform application performance tuning with application team support
• Provide patching and upgrades for all servers on monthly schedule
• Provide Active Directory and DNS support based upon requests and issues
• Engaged L3, SME & Other technical teams for Root cause analysis for recurring incidents
• Provided systems/Application administration using Active Directory and Windows operating systems
• Providing Level-2 support based on ITIL framework and industry standard incident management tools
• Log monitoring/ maintenance, system logs and work proactively on recurring issues
• Performed System and application upgrades by deploying Release on various support applications
• Managed a team of 10 in efficiently handling tasks and infrastructure support
• Worked in 24
• 7 support environment
• Integrated Production Support (IPS) - L2 support to Capital One customers through direct support to business service, business process of IT in North America Region (USA & Canada)
• Managing availability of the IT infrastructure that hosts the various customer applications, running on a variety of platforms such as windows/VMWare/UNIX etc