Sathish Dhanapal

Client: Honeywell is a major American multinational technology and manufacturing company headquartered in Charlotte, North Carolina. It specializes in specialty materials, industrial automation, building control technologies, aerospace systems, and energy solutions.

• Lead the end-to-end Order-to-Cash value stream for RISE with SAP cloud transformation initiatives, ensuring alignment with business objectives, solution strategy, and organizational priorities.
• Develop and execute strategic plans for value-stream deliverables, milestones, dependencies, and priorities.
• Serve as a senior SAP functional subject matter expert, providing guidance on SAP functionality, business processes, solution decisions, and transformation initiatives.
• Support the integration architecture connecting the RISE with SAP public cloud environment with external SAP and non-SAP applications, including Salesforce, e-commerce portals, and legacy systems, through SAP Integration Suite.
• Monitor, analyze, and resolve interface errors and integration issues within the SAP landscape.
• Coordinate with business stakeholders, solution teams, technical teams, and other value streams to manage cross-functional dependencies and deliver integrated solutions.
• Support change management activities and develop and deliver training to facilitate successful user adoption and business transition.
• Lead testing of custom pricing applications, customer portals, Taxware, and other integrated applications to validate seamless data exchange and end-to-end business functionality.
• Identify, assess, and mitigate risks affecting deliverables, timelines, dependencies, and solution quality.
• Partner with project leadership on budget management and evaluate cost-effective options for value-stream delivery.
• Ensure adherence to internal policies, governance standards, and SAP best practices.

Client: Honeywell is a major American multinational technology and manufacturing company headquartered in Charlotte, North Carolina. It specializes in specialty materials, industrial automation, building control technologies, aerospace systems, and energy solutions.

• Led business requirements gathering for SAP Sales and Distribution and Order-to-Cash processes, working with stakeholders across multiple business functions.
• Analyzed current-state processes, pain points, business objectives, and functional requirements to define solutions aligned with SAP capabilities.
• Collaborated with functional consultants and solution architects to develop solution blueprints and configure SAP processes supporting sales orders, pricing, deliveries, billing, and related OTC functions.
• Led SAP SD consultants by assigning work, establishing priorities, providing technical and functional guidance, and ensuring timely delivery of project commitments.
• Oversaw custom enhancements and extensions required to address business requirements beyond standard SAP functionality.
• Coordinated with development teams to ensure successful design, integration, testing, and deployment of custom SAP solutions.
• Defined test scenarios, test scripts, and test data for unit, integration, and user acceptance testing (UAT).
• Managed defect identification, analysis, resolution, and retesting throughout the testing lifecycle.
• Developed and delivered end-user training covering SAP SD processes, functionality, and business best practices.
• Developed change-management and communication strategies to support organizational readiness and user adoption.
• Communicated project status, milestones, risks, decisions, and dependencies to stakeholders and project leadership.
• Provided post-implementation support and continuously evaluated opportunities to optimize SAP SD processes and improve user satisfaction.

Client: Honeywell is a major American multinational technology and manufacturing company headquartered in Charlotte, North Carolina. It specializes in specialty materials, industrial automation, building control technologies, aerospace systems, and energy solutions.

• Led SAP SD configuration activities and offshore production-support operations for the Order-to-Cash organization.
• Managed offshore team activities, resource allocation, priorities, and delivery schedules.
• Led development and enhancement initiatives, integration efforts, and solution delivery activities.
• Prepared and communicated regular client status updates and participated in stakeholder meetings.
• Improved customer satisfaction through continuous SAP system improvement and proactive solution recommendations.
• Supported custom reports, routine maintenance, enhancements, break-fix activities, and Ask the Expert issues.
• Coordinated with onsite team members and business Functional Excellence teams to investigate and resolve complex issues.
• Managed enhancement delivery and ensured solutions met business requirements and quality expectations.

Role: SAP OTC Support Lead – Offshore

• Provided leadership and guidance to the offshore SAP SD support team, ensuring alignment with project priorities and service-level agreements (SLAs).
• Managed incidents and service requests involving SAP SD processes, configurations, and functionality.
• Monitored support performance and system stability while proactively identifying issues that could impact business operations.
• Generated and reviewed support reports covering ticket status, incident trends, resolution metrics, and recurring issues.
• Maintained documentation for SAP SD configurations, business processes, and support procedures.
• Conducted knowledge-sharing and training sessions to strengthen offshore team capabilities.
• Identified opportunities for process optimization, automation, and operational efficiency.
• Drove continuous-improvement initiatives focused on service quality and customer satisfaction.

Client -Ultra Tech Cement Ltd. Birla White

Type of Project: Implementation &Post go live Support

• Analyzed the business requirements of the client and mapped their business processes with system functionality
• Business process blue print and signing off.
• Configured complete sales and Transportation process, i.e. from sales activities, Sales order processing, Pricing, Master data, Shipping process (creation of delivery doc., picking, packing, PGI), Billing, Shipment process, Shipment cost process.
• Complete SD & LE related Testing.
• Functional specification preparation for Enterprise portal and ECC R/3.
• Creation of Test scripts for initial internal testing.
• Unit testing, Integration testing.
• Complete day wise documentation for projects.
• Worked on User exits, BDC and enhancements for SD module

Elaboration of documentations, test and training documents as well as execution of system tests and user trainings

• Analyzed the business requirements of the client and mapped their business processes with system functionality
• Business process blueprint and signing off.
• Configured complete sales and Transportation process.
• Complete SD related Testing.
• Functional specification preparation for ECC R/3.
• Creation of Test scripts for initial internal testing.
• Unit testing, Integration testing.
• Complete day wise documentation for projects.
• Elaboration of documentation, test and training documents as well as execution of system tests and user training.

• Acquired new customers and evaluated eligibility for home-loan and mortgage-loan products.
• Coordinated with credit teams to streamline loan lifecycle process from application to final disbursement.
• Increased product visibility and sales opportunities across targeted customer segments.
• Cultivated relationships with construction companies, corporate clients, end customers, and government departments to enhance service delivery.
• Executed sales activities and facilitated approvals for customers and business partners, ensuring alignment with loan products.

• Managed service requests, ensuring timely resolution aligned with quality and company standards to enhance customer satisfaction.
• Managed service requests and ensured timely resolution in accordance with quality and company standards.
• Gathered and analyzed target-segment information to inform product and business decisions, driving strategic initiatives.
• Managed monthly business targets and led cross-selling initiatives to maximize revenue opportunities.

Tamil Nadu State Board

Tamil Nadu State Board