Sathvik Kukkadapu
Jersy City,NJ
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
D2TS Technical Support Associate
Amazon Development Center India
03.2020 - 03.2021
- Resolved issues with systems, hardware, and telephones quickly and accurately.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Recorded and maintained relevant notes for each client and work order.
- Monitored systems in operation and input commands to troubleshoot areas.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Analyzed Alexa and Echo Dot issues to identify troubleshooting methods needed for quick remediation.
- Broke down and evaluated user problems using test scripts, personal expertise, and probing questions.
- Managed over 50 customer calls per day by offering remote support for cloud-based and web-based clients via phone, email, and chat.
Business Development Intern
Engineers Hub
09.2016 - 03.2019
- Created reports and targeted lists to present to upper management.
- Collaborated with teammates to develop advertising collateral and presentations and increased sales by 10%.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Maintained client information and communications in CRM system.
- Worked independently with minimal supervision.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Networked among local businesses and community organizations to develop leads and generate business.
Education
Master of Science - Data Science
Saint Peter's University
Jersey City, NJ05.2023
Bachelor of Technology - Computer Science And Engineering
JNTU
Hyderabad, India12.2019
Skills
- Data Mining
- Statistical Analysis
- Agile Methodology
- Cloud Applications: Azure, AWS
- Visualization Techniques: Tableau, Power Bi
- Scripting Languages: PHP, Python, JavaScript
- Software Development Tools: JIRA, Confluence
- Database Management: Oracle, SQL Server, MongoDB
Languages
Telugu
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Polish
Elementary
Spanish
Elementary
Hobbies
- Badminton
- Cooking
- Window Shopper
Timeline
D2TS Technical Support Associate
Amazon Development Center India
03.2020 - 03.2021
Business Development Intern
Engineers Hub
09.2016 - 03.2019
Master of Science - Data Science
Saint Peter's University
Bachelor of Technology - Computer Science And Engineering
JNTU
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