Sathwika Karingu

Data Analyst

Kyndryl Solution Pvt Ltd

05.2021 - 08.2022

Delivered expert consultancy in establishing and executing quality assurance protocols, including formulating quality processes and conducting extensive audits, reviews, and root cause investigations to ensure adherence to the highest quality standards.
Engaged in comprehensive analysis and insightful interpretation of business data, identifying principal challenges and highlighting risk areas for strategic attention. Offered alternative solutions and recommendations to management and clients for enhanced performance.
Identified and tracked important trends in processes and systems, providing effective coaching to address both internal and external quality issues. Reported findings to operators, team leaders, and managers for continuous improvement.
Analyzed key metrics and KPIs, developing improvement strategies. Regularly reported these findings in various review meetings with the delivery team and clients, shedding light on hidden trends and patterns vital for understanding the customer landscape.
Worked in conjunction with project teams to review and appraise regional strategies, drawing insightful conclusions and crafting data-driven insights to influence future decision-making.
Merged and analyzed current business intelligence data to create detailed reports and engaging presentations, emphasizing key findings and suggesting strategic modifications.
Focused on the development and upkeep of standard support procedures and documentation, ensuring consistent support, availability, and continuity of IT services in accordance with agreed-upon SLAs and KPIs.
Tools & Technologies: Power BI, SQL, statistics, Python (NumPy, Pandas, Matplotlib, Scikit), Data Mining Algorithms, Jupyter Notebook (data science tools) and Excel.

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