Sathya Murthy
Mechanicsburg,PA
Summary
Driven Systems Engineer III with a proven track record at NASCO, enhancing system performance and exceeding client expectations through expert troubleshooting and continuous improvement. Skilled in technical analysis and team collaboration, adept at delivering tailored IT solutions and advancing cybersecurity measures. Demonstrates exceptional problem-solving abilities and a commitment to excellence in every project. Senior Systems Engineer with 25 Plus years of experience in system virtualization and network security. Motivational team leader aligns cross-functional teams with business objectives to achieve key metrics.
Overview
28
28
years of professional experience
Work History
Systems Engineer III
NASCO
2012.02 - Current
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Monitor and support more than 200+ CICS regions and support all Mainframe and Mid tier Applications to have access to the Mainframe.
- Constantly monitor and improve the system performance and help running the system smoothly.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Conducted end-user reviews for modified and new systems.
Systems Engineer
IBM
2000.04 - 2012.01
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Led successful team of more than 30 SE's to design and develop system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Enhanced security measures by designing and deploying effective firewall configurations.
- Travel and develop the new off-shore SE's to learn NASCO process and applications. Stay in India for Month to develop the future online and NASCO team and train more than 60 SE's for the account.
- Championed process improvement initiatives, resulting in streamlined workflows and enhanced productivity levels.
- Delivered presentations to senior management on key project milestones, providing transparency into progress toward objectives.
- Performed root cause analysis to provide resolutions for production issues.
Information Systems Engineer
EDS
1996.10 - 2000.03
- Improved system performance by identifying and resolving technical issues in timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Conducted end-user reviews for modified and new systems.
- Coordinated with stakeholders throughout all stages of project lifecycle from inception to completion.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Developed custom software solutions for various business needs, resulting in improved productivity.
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Customized software solutions to meet unique business needs, increasing user satisfaction.
- Led cross-functional teams for major system upgrades, ensuring minimal disruption to operations.
- Managed and monitored installed systems for highest level of availability.
- Designed and implemented system security and data assurance.
- Participated in system development life cycle from requirements analysis through system implementation.
Education
Bachelor Of Computer Science - Computer Science
AVC College
Mayiladuthrai India04.1990
Skills
- Troubleshooting
- User Support
- Technical Support
- Programming
- Client service and support
- System Troubleshooting
- Continuous Improvement
- Technical Analysis
- Disaster Recovery
- Root Cause Analysis
- Integration readiness analysis
- Systems Analysis
- Performance Tuning
- Information Security
- Documentation Protocol Design
- Infrastructure development
- Project Management
- Cybersecurity
- Customer proposals
- Configuration Management
- Regression test management
- Helpdesk operations
- Cost Estimates
- Critical Thinking
- Multitasking Abilities
- Technical Support and Assistance
- Security management
- Team building
- Technical Documentation and Reporting
- Teamwork and Collaboration
- Communication and Team Collaboration
- Team Training
- Code Development
- Attention to Detail
- Relationship Building
- User Research
- Technical Guidance
- Requirements Analysis
- Architecture review
- Disaster Recovery Planning
- Decision-Making
- Organizational Skills
- Active Listening
- Written Communication
- Problem-Solving
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Task Prioritization
Accomplishments
25 plus years of supporting NASCO production support.
10 plus years as Duty Manager to support the NASCO account.
More than 20 years of helping NASCO customers on Help desk and change Management.
Languages
English
Full Professional
Tamil
Full Professional
Hindi
Elementary
Timeline
Systems Engineer III
NASCO
2012.02 - Current
Systems Engineer
IBM
2000.04 - 2012.01
Information Systems Engineer
EDS
1996.10 - 2000.03
Bachelor Of Computer Science - Computer Science
AVC College
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