Satish Maharaj
HOLLIS
Summary
Skilled Field Service Specialist with a background in troubleshooting, preventative maintenance, and repair of complex equipment. Strengths include knack for problem-solving, clear communication skills and ability to work under pressure. Proven track record of enhancing operational efficiency, reducing downtime and ensuring customer satisfaction through provision of high quality service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Service Specialist
Rite Aid Corporation
09.2019 - Current
- Ensured adequate inventory of replacement parts for efficient service of field equipment.
- Resolved hardware and software issues reported by corporate associates through detailed analysis.
- Executed scheduled preventative maintenance for computer systems and associated peripherals.
- Installed and verified the reliability of pharmacy and front-end computer systems at new locations, as well as at distribution centers across the company.
- Provided troubleshooting support for installations in other geographical regions when necessary.
- Collaborated with C- Level executives as well as regional associates to streamline equipment installation scheduling and troubleshooting.
- Facilitated effective coordination between store locations and regional offices for troubleshooting.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Tracked service requests through a ticketing system such as Service-Now.
- Maintained up-to-date knowledge of industry trends and competitor customer service practices.
- Maintained up-to-date knowledge of company products, services, procedures, and regulations.
- Trained new hires in customer service techniques, industry knowledge, product features and benefits.
Field Technician III
Rite Aid
10.2012 - 09.2019
- Provide IT support to over 100 sites, resolving hardware and software issues efficiently.
- Install and configure systems, ensuring compliance across pharmacy locations.
- Collaborate with IT teams for seamless upgrades and deployments.
- Diagnosed and resolved IT issues swiftly, enhancing system uptime and ensuring uninterrupted pharmacy operations company-wide.
- Provided technical mentoring to junior technicians, fostering skill development, and enhancing team capabilities for effective service delivery.
- Maintained precise inventory for critical hardware, enabling rapid response to service requests, and minimizing operational disruptions.
- Executed preventative maintenance schedules, leading to marked improvements in system longevity and reducing downtime across all locations.
- Installed server racks and relocated as necessary.
POS Systems Analysis
Conway Stores Inc.
09.2004 - 10.2012
- Provided functional and technical support for desktop, laptop, WAN, LAN, and remote systems.
- Assisted in installation and updates of software and equipment setup troubleshooting.
- Tracked and de-escalated technology issues across computer and telephone systems.
- Installed, configured, and monitored PCs across all operating systems.
- Investigated and resolved hardware/software issues both remotely and onsite.
- Collaborated with telecommunication teams to troubleshoot T1 lines and phone problems.
- Procured, documented, and tracked inventory of all computer equipment and software licenses.
- Performed diagnostic testing on PCs and ensured continuous printer operation.
Education
Some College (No Degree) - Information And Computer Systems
Queens College
Flushing, NYHigh School Diploma -
Jamaica HS
Jamaica, NYSkills
- Troubleshooting support
- Equipment maintenance
- Network monitoring
- Troubleshooting Hardware
- TCP/IP protocol
- Inventory management
- VoIP systems management
- Network support
- Active directory
- Desktop and laptop expert
- Data connectivity
- Project management
- Friendly, positive attitude
- Camera maintenance
Certification
- A+ Trained and Certified
- CompTIA A+ Hardware Courses Part 1-3
- Rite Aid Management training
- Trained in response to disaster recovery
Timeline
Field Service Specialist
Rite Aid Corporation
09.2019 - Current
Field Technician III
Rite Aid
10.2012 - 09.2019
POS Systems Analysis
Conway Stores Inc.
09.2004 - 10.2012
Some College (No Degree) - Information And Computer Systems
Queens College
High School Diploma -
Jamaica HS
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