Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SATISH Reddy VELAGALA

Nashville,TN

Summary

  • Certified Business Analysis Professional (CBAP) with 18 years of extensive business analysis and leadership.
  • Certified Scrum Master with expertise on various projects following Agile methodology.
  • Domain experience in Property & Casualty, Insurance, Financial services, agriculture and education.
  • Experienced in Agile, Waterfall and Lean methodologies, with a proven ability to adapt and deliver projects effectively using diverse project management frameworks.
  • Ability to tackle more complex projects, drive business processes, lead the business analysis effort, conduct gap analysis, map process flows and identify opportunities to achieve better business results.
  • Work with various stakeholders including consultants, business teams, external vendors to define and manage business requirements, identify the process, and technology capabilities required to deliver desired solution, solve business issues and strategic planning using techniques like workshops, questionnaires, surveys, workflow storyboards, use cases.
  • Extensive experience in managing data migration processes, leveraging data lakes, data warehouse, and snowflake for scalable data solutions. Proficient in Oracle and SQL, with a solid background in data research and troubleshooting, ensuring data integrity and operational efficiency.
  • Provides input into developing and modifying systems to meet stakeholder needs by developing appropriate data models, data flow diagrams, data dictionaries, business and technical processes, message formats, transaction flows, and other documents as required.
  • Translates high-level requirements into detailed requirements, user stories suitable for software design, development, and testing.
  • Documents requirements in the form of Business Requirements Documents (BRDs) and user stories and reviews them with the agile project team.
  • Experience working on projects with service-oriented architectures, utilizing both SOAP (Simple Object Access Protocol) and RESTful (Representational State Transfer) APIs.
  • Proficient in using Azure DevOps, Jira, ServiceNow, and Salesforce for project management, issue tracking, service management, and customer relationship management, ensuring efficient and streamlines workflows.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Caterpillar Financial Insurance Services
Nashville, TN
11.2014 - Current
  • Collaborated with team members in executing different steps of System Modernization initiative
  • Managed end-to-end coverage lifecycle for CAT warranty and traditional P&C Contractors Equipment and Cargo Transit programs, facilitating Pricing Delivery, Quoting, Registration, Policy Management, Claims and Billing functionalities.
  • Streamlining application onboarding processes to ensure effective implementation of Identity Governance, while adhering to company IT General Controls (ITGC) and Information Security Directives (ISD).
  • Identified opportunities for process optimization through Lean and Six Sigma initiatives.
  • Collaborated with cross-functional teams to ensure seamless integration and successful deployment of multiple applications for Identity Access Management (IAM).
  • Conducted comprehensive gap analysis and documented findings according to department standards
  • Effectively managed requirement tracing, maintenance and prioritization across diverse LOB's by preparing comprehensive use cases.
  • Demonstrated expertise in performing different forms of testing such as functional, regression, integration, smoke, acceptance and UAT.
  • Ensured project objectives aligned with organizational goals by participating in 50+ meetings with business and finance leaders, software development teams evaluating system revisions, tracking progress through schedules and reports, and communicating project alignment and milestone to stakeholders, customers, and vendors.

Sr Software Developer

DuPont Pioneer
Des Moines, IA
06.2014 - 11.2014
  • Verified and understood project requirements, developed 20+ user stories and scorecards for comprehensive coverage and alignment with stakeholders' expectations.
  • Designed and prototyped UI screens, obtaining approvals from stakeholders resulting in a 15% increase in user experience and satisfaction.
  • Led team in supporting UAT testing, resolving over 30 user-reported issues while facilitating smooth integration with backend systems and achieving a decrease in post-launch defects
  • Collaborate with cross-functional teams including developers, testers, and business analysts, facilitating effective communication and alignment throughout the project lifecycle.

Technical Lead

Wells Fargo & Company
Des Moines, IA
06.2012 - 05.2014
  • Implemented an interface to process document generation requests and connected it to third-party vendors and systems through web services.
  • Conducted code reviews for high-level quality and adherence to coding standards, resulting in a 15% decrease in post-release defects.
  • Performed root cause analysis for over 5 production incidents, implementing permanent fixes and preventative measures.
  • Monitored application health matrices including error rates, latency, and throughput, taking collective actions as necessary to maintain optimal performance and reliability.

IT Analyst

Tata Consultancy Services
Nashville, TN
07.2008 - 05.2012
  • Created detailed technical specifications for software applications, ensuring clear guidelines and requirements for development teams.
  • Provided training to 30+ end-users on how to use newly deployed system effectively, leasing to 20% increase in user proficiency and a 40% decrease in support tickets related to system usage.
  • Supported in trouble shooting application issues, resolving user reported issues promptly and effectively, maintaining system uptime and user satisfaction.
  • Led system analysis, design and development efforts for software applications, introducing new features and structural components that enhanced system functionality and performance.
  • Collaborated with cross-functional team members to deliver 8+ projects within scheduled deadlines, demonstrating strong teamwork and project management skills.

Systems Engineer

Tata Consultancy Services
, Kolkata, India
09.2007 - 06.2008
  • Designed and developed E-Insurance advisor functionality
  • Executed software installations for Windows Server operating systems and applications.
  • Utilized systematic analysis of system logs to proactively identify and address any irregularities that may indicate problems with the overall system or individual components.
  • Tested software for bugs, redundancies and security issues on routine basis.
  • Implemented efficient procedures and packages using PL/SQL
  • Managed and ensured the regular backup system to recover quickly from unexpected events

Software Developer

Institute of Electronic Governance
, Hyderabad, India
09.2006 - 08.2007
  • Developed programs to automate processes and improve user experience.
  • Created applications using HTML, CSS, JavaScript, and other programming languages.
  • Debugged code to identify errors and fix them efficiently.
  • Collaborated with team members to ensure successful project completion.

Education

Bachelor of Engineering (B.E.) in Computer Science -

Anna University
05-2005

Skills

  • Business Analysis
  • Gap analysis
  • Workflow Analysis
  • Data Analysis
  • Critical Thinking
  • Time Management
  • Communication
  • Business process improvement
  • KPI Tracking
  • Requirements Gathering
  • Strategic Planning
  • User Acceptance Testing
  • Stakeholder Management
  • Microsoft Office Suite
  • Data Mapping

Certification

  • Certified Business Analysis Professional™ (CBAP ®) from IIBA - https://badges.iiba.org/df1eef50-b707-42ef-8774-f43853c7325e?record_view=true
  • Certified ScrumMaster® (CSM®) from Scrum Alliance - https://bcert.me/sewcfylfs

Timeline

Senior Business Analyst

Caterpillar Financial Insurance Services
11.2014 - Current

Sr Software Developer

DuPont Pioneer
06.2014 - 11.2014

Technical Lead

Wells Fargo & Company
06.2012 - 05.2014

IT Analyst

Tata Consultancy Services
07.2008 - 05.2012

Systems Engineer

Tata Consultancy Services
09.2007 - 06.2008

Software Developer

Institute of Electronic Governance
09.2006 - 08.2007

Bachelor of Engineering (B.E.) in Computer Science -

Anna University
  • Certified Business Analysis Professional™ (CBAP ®) from IIBA - https://badges.iiba.org/df1eef50-b707-42ef-8774-f43853c7325e?record_view=true
  • Certified ScrumMaster® (CSM®) from Scrum Alliance - https://bcert.me/sewcfylfs

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SATISH Reddy VELAGALA