Hospitality Lead
Open To Work
Satori Kirsch
Baba Nahm
Weaverville,NC
Summary
- Professional hospitality leader committed to fostering a collaborative environment and driving continuous improvement, skilled in conflict resolution, staff training, driving sales, and ensuring exceptional customer experiences. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
- Brings positive attitude and commitment to continuous learning and growth, with the proven ability to exceed targets and drive success in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
- Organized, dependable, and detail-oriented candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to utilizing these qualities to drive team success and contribute to organizational growth.
11
Years of experience
Accomplishments
- Received 2 raises in the last 5 months (totaling $6/hr.)
- 30% higher sales than company average
- 18% higher tips than company average for counter service
- Several sales records, including 2 $500 hours in the past month (during slow volume sales period)
- Record upselling capabilities, increasing average sale by $6-14
- Extensive experience with multiple POS systems, reservation services, and Microsoft Office (Excel. Word, PowerPoint, Office, & Teams)
- Experience writing/editing authorizations and agreements, procedures, proposals, company emails & newsletters
- Experience developing and implementing training, procedures, feedback systems, sales strategies, policies, and best practices
- Experience interviewing, hiring, incentivizing, conducting performance reviews, & otherwise evaluating performance
- Fundraising and grant writing for local non-profit
- Administrative support, managing databases, and data analysis
Work History
Lead Cashier
4 Months- Supervised daily operations of front-end area including POS system, cash/credit operations, financial logbook, opening/closing, resolutions, sanitation and food safety, inventory and restocking, customer satisfaction, and food quality management
- Facilitated training and mentorship of new cashiers on register operation and POS system, customer service fundamentals, and sales strategies
- Drove substantial sales growth through hospitality practices, menu knowledge, and strategic upselling, met and exceeded sales objectives consistently, and maximized average transaction value
- Optimized customer service workflows, partnered with management to devise strategies to enhance store performance and profitability, and established procedures with built-in redundancy to reduce errors
- Addressed customer inquiries and resolved complaints with empathy and professionalism and enhanced customer satisfaction and loyalty through attentive service and attention to detail
- Maintained compliance with financial regulations, company policies, food safety standards, and local alcohol laws
- Maintained professional attitude and appearance, effectively multitasked and prioritized responsibilities, and recommended actionable adjustments where needed
Host/Server
2 Months- Delivered exceptional, reliable, and tailored customer service including attentive service, tailored menu recommendations, cultivating a welcoming atmosphere, and addressing customer concerns
- Facilitated communication between front-of-house and back-of-house staff, including order fulfillment, customer allergies, seating and dining table configuration, opening and closing tasks, menu changes, and guest interactions
- Maintained food service and cleanliness standards, professional attitude and appearance, welcoming dining room presentation, and customer satisfaction
- Guided new servers through detailed training and established service protocols that increased efficiency, productivity, sales, customer loyalty, and referrals
- Thrived in fast-paced environments, demonstrating strong multitasking skills and effectively prioritizing tasks during peak hours, including managing multiple guest interactions simultaneously, utilizing POS system, handling payments, replenishing supplies, cleaning dining area, and filling in to assist coworkers as needed
- Enhanced sales performance through strategic upselling and comprehensive menu knowledge
- Streamlined order-taking process and anticipated guest needs to minimize wait times, strategically timing check-ins with customers to anticipate their needs
Host
1 Year- Greeted and seating guests in a timely and courteous manner, developed streamlined seating process, oversaw waitlist and reservations, provided accurate wait times to customers, and promptly bussed tables to enhance table turnover and maintain capacity
- Supported servers during peak service hours, including food and beverage delivery, promoting menu specials, and managing incoming phone calls and dining room environment
- Developed and implemented training programs for new hostesses to uphold exceptional service standards including hospitality, organization, seating procedures, waitlist management, and reservations
- Managed high-pressure situations with composure, effectively overseeing large parties and unexpected events, resolving customer inquiries and concerns, and enhancing team performance through strategic communication
- Optimized restaurant operations by managing front lobby operations, maintaining an organized host stand and dining room, configuring table arrangements and seating to accommodate guests, stocking and cleaning throughout the shift, and fulfilling opening and closing responsibilities
- Cultivated welcoming atmosphere for guests through friendly greetings, professional attire, and genuine enthusiasm, while ensuring adherence to company standards and policies, fostering a positive reputation among guests and peers and increased business
Hostess Manager
6 Months- Supervised daily operations, focusing on maintaining smooth guest flow, developing and implementing strategic seating arrangements, and managing hosts to optimize workforce allocation and productivity
- Trained workers in customer service best practices, health and safety protocols, daily tasks and operational procedures, seating arrangements and guest flow, up-to-date knowledge of menu offerings and specials, and effective communication, effectively fostering a culture of teamwork and continuous improvement, increasing table turnover rate, significantly shortening learning curves, and driving repeat patronage through quality service
- Collaborated with kitchen and waitstaff to improve dining experiences and address staff needs and concerns; analyzed customer feedback trends to refine service quality, resolve guest issues, and pinpoint opportunities to improve service and ambiance; engaged with leadership to design and implement effective policies, procedures, and strategies for guest satisfaction, improved team morale, and decreased turnover rates
- Managed high-pressure situations with poise, maintaining excellent customer service and staff support, proactively identifying and resolving challenges by effectively addressing a variety of service and operational concerns, leading by example and encouraging continuous improvement, often turning potentially negative experiences into positive outcomes
- Improved wait time estimates and guest saturation through efficient seating strategies, supported servers during peak hours, coordinated regular cleaning and maintenance of facilities, upheld service quality and sanitation standards, and fostered a welcoming environment
- Supported marketing efforts by coordinating promotional events, implemented technology-driven solutions and social media outreach, managed digital booking system, and achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation
- Analyzed hostess staff performance, identifying areas of improvement and fostering professional growth opportunities; organized team meetings to enhance communication and promote a cohesive team environment; conducted training sessions to ensure effective staff onboarding and adherence to standards, including ongoing assessment for performance and service quality
Host
2 Months- Created a welcoming environment by greeting and seating guests promptly and courteously, providing attentive service, accommodating groups with special requests, maintaining an organized host stand, maintaining a professional appearance and attitude
- Managed front lobby operations, including ensuring cleanliness through regular quality inspections, cultivating an inviting dining ambiance, maintaining an orderly host stand (effectively managing menus, reservation logs, and seating charts), handling phone reservations and to-go orders, providing accurate wait times, and addressing customer inquiries (including restaurant hours, seating capacity, and menu selections)
- Trained new hosts on operational procedures and customer service standards, restaurant policies, health and safety practices, hospitality fundamentals, opening/closing tasks and side work, efficiently seating guests, and operating OpenTable
- Optimized table assignments within reservation system, reduced customer service complaints and wait times through strategic communication and expectation management, improved seating flow during peak hours, optimized guest accommodation and streamlined guest reception, and improved seating flow during peak hours
- Cultivated a collaborative environment that promoted effective communication and teamwork, coordinating with servers and kitchen staff to relay customer dietary restrictions and special requests, out of stock items, specials and promotions, upcoming reservations for large parties, and managing logistics for pick-up orders, enhancing meal accuracy and customer satisfaction
Host
6 Months- Created a welcoming environment by greeting and seating guests promptly and courteously, handling customer inquiries attentively and graciously, providing accurate information about menu items and wait times, managing host stand and dining area, maintaining a clean and welcoming atmosphere through consistent monitoring and upkeep, adjusting dining area occupancy to preventing overcrowding, maintaining professional appearance and attitude, establishing rapport with frequent visitors, andexpressing genuine enthusiasm for their patronage
- Managed reservation system, optimizing table assignments for efficient service, supported waitstaff by ensuring timely delivery of food and beverages, instructed new hostesses on effective customer service techniques and restaurant policies to, optimized table arrangements and seating configurations for special requests, supported servers/runners/bussers during peak hours
- Instructed new hosts on best practices, company standards and policies, reservations and waitlist management, operational flow, table rotation system, procedures and expectations, menu and establishment knowledge, phone orders, and issue resolution
- Designed and implemented strategies to enhance seating efficiency, guest satisfaction, and team performance through strategic communication and cooperative efforts with coworkers and leadership, streamlined shift change processes by ensuring timely and accurate information exchange among team members, and refined check-in processes
Hostess Manager
1 Year 4 Months- Oversaw daily operations of front-of-house, implemented scheduling systems to optimize coverage, and ensured exceptional guest experiences, proactively addressing operational challenges as they arose and fostering a positive work atmosphere, facilitating productive communication between staff and management
- Developed strategies to enhance guest satisfaction based on feedback and observations, promptly resolved guest inquiries and complaints, and implemented actionable adjustments, boosting loyalty and customer retention, and reducing order errors while improving service speed
- Trained and mentored new staff on service standards and operational procedures, including health and safety protocols, compliance with local alcohol laws, and empowered workers to independently handle common issues, contributing to overall restaurant success and standardizing procedures, improving team morale and productivity, reducing turnover, fostering professional growth and strong teamwork, and maintaining high service quality
- Collaborated with management on staffing needs and performance evaluations for team members, monitoring workers for performance, professionalism and service quality, addressing staff needs and concerns, and contributing to overall restaurant success; assigned schedules and designated tasks to workers, ensuring appropriate coverage while minimizing labor costs; developed and implemented systems, policies and procedures
- Enhanced operational efficiency by refining and implementing improved procedures for Hostess Team; fostered culture of excellence among staff, leading by example and encouraging continuous improvement; offered solution-oriented support as needed; coordinated with kitchen and floor staff for smooth operation during peak hours
- Monitored entrance and dining area for cleanliness, ambiance, and adherence to health standards, adjusting seating as needed and overseeing staff performance on daily cleaning tasks, monitoring through table touching, floor presence, and monitoring performance standards, swiftly rectifying any staff or guest issues
- Cultivated relationships with regular customers, creating a loyal clientele base through attentive service and friendly conversation, leading to repeat business and word-of-mouth referrals, higher customer volume, and increased sales, effectively enhancing restaurant's reputation
- Leveraged technology and social media to better reach and communicate with guests, promoting the restaurant through effective marketing and collaboration on special events; utilized the digital booking system to seamlessly communicate with guests, accommodate more guests, manage seating arrangements, and increase table turnover while maintaining excellent customer service
Education
Associate of Science - Business
Business Major
English Minor
3.85 Average
Award of Academic Success
Skills
Reservation management
Employee scheduling
Brand representation
Sales promotion
Food safety compliance
Workplace safety
Customer service
Training & hiring
Strategic planning
Exceeding sales goals
Team leadership
Problem-solving aptitude
Time management
Attention to detail
Accuracy
Multitasking
Reliability
Excellent communication
Organizational skills
Active listening
Effective communication
Proceduralization
Task prioritization
Self-motivation
Interpersonal skills
Hospitality skills
Analytical thinking
Conflict resolution
Actionable goals
Professionalism
Staff management
Interpersonal communication
Time management
Continuous improvement
Written communication
Training development
Crisis management
Staff scheduling
Data analysis
Performance evaluation
Risk management
Professional demeanor
Employee retention
Performance management
Process improvement
Sales techniques
Recruitment
Performance metrics
Marketing strategy
Brand development
Revenue generation
Resource allocation
Proposal writing
Crisis resolution
Availability
MONDAY - 11:00am-11:00
TUESDAY - 11:00am-11:00
WEDNESDAY - 11:00am-11:00
THURSDAY - 11:00am-11:00
FRIDAY - 11:00am-11:00
SATURDAY - 11:00am-11:00
SUNDAY - (Unavailable)
*I'm open to other hours for the right opportunity.
Timeline
Lead Cashier
Baba Nahm
04.2026 - 08.2026
Host/Server
Chorizo
02.2026 - 04.2026
Host
Mountain Madre
06.2018 - 08.2018
Hostess Manager
Tupelo Honey Cafe
05.2018 - 11.2018
Host
Salsa's
03.2018 - 03.2019
Host
Jerusalem Garden Cafe
09.2016 - 03.2017
Hostess Manager
Chorizo
03.2015 - 07.2016
Asheville-Buncombe Technical Community College
Associate of Science from Business