Christy Taufaasau
McCarran,NV
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Lead Hostess/Cashier Team Lead
Legends Bay Casino
Sparks, Nevada
03.2024 - Current
- Oversaw guest reservations to ensure efficient seating arrangements., waitlist, and guest flow during busy service periods.
- Assigned tasks to hostesses according to skill level, improving team efficiency and service quality.
- Monitored lobby appearance and upheld welcoming front-of-house standards to enhance guest experience.
- Assigned seating based on party size, special requests, and floor plans.
- Communicated table status with servers, managers, and kitchen staff.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Received payment from customers, processed credit cards, and issued change or receipts.
Front Desk Supervisor
Grand Sierra Resort and Casino
Reno, Nevada
12.2022 - 09.2024
- Supervised front desk operations at resort and casino guest services
- Managed guest check-in and check-out using property management system
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Trained front desk agents on Grand Sierra Resort service standards
- Resolved guest complaints with calm, professional communication
- Processed cash handling, billing, and folio corrections accurately
- Monitored shift coverage and supported front desk scheduling needs
- Communicated resort amenities, casino services, and local information to guests
General Manager
Mo Bettahs Hawaiian Style Restaurant
Logan, Utah
03.2015 - 09.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations at Hawaiian style restaurant for Mo Bettahs location.
- Supervised staff scheduling, coaching, and shift coverage across restaurant teams.
- Monitored food quality, service standards, and guest satisfaction.
- Enforced safety, sanitation, and cleanliness procedures throughout dining areas.
- Managed inventory, ordering, and supply controls for kitchen operations.
- Reviewed sales reports, labor costs, and store performance records.
- Resolved customer concerns with calm, professional communication.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained team members on menu items, service steps, and company policies.
- Trained employees on duties, policies and procedures.
- Coordinated hiring, onboarding, and staff development for restaurant personnel.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
Catering Coordinator
Mo Bettahs Hawaiian Style Restaurant
Lehi, Utah
10.2020 - 09.2021
- Coordinated catering orders for Hawaiian style restaurant guest events and corporate functions.
- Confirmed menu selections, portion needs, and special requests with catering guests.
- Scheduled pickup and delivery details with kitchen staff and restaurant team.
- Prepared catering packets with invoices, order details, and service instructions.
- Communicated order changes with guests, managers, and restaurant crew.
- Reviewed catering tickets for accuracy, timing, and menu completion.
- Maintained guest service standards during catering calls, changes, and issue resolution.
- Resolved any customer complaints in a professional manner.
- Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies.
Education
Tafuna High School
Pago Pago American Samoa Skills
- Reservation management
- Guest flow management
- Front desk operations
- POS processing
- Cash handling
- Staff scheduling
- Team training
- Customer relations
Certification
- Manager ServSafe Food & Safety Completion
References
References available upon request.
Timeline
Lead Hostess/Cashier Team Lead
Legends Bay Casino
03.2024 - Current
Front Desk Supervisor
Grand Sierra Resort and Casino
12.2022 - 09.2024
Catering Coordinator
Mo Bettahs Hawaiian Style Restaurant
10.2020 - 09.2021
General Manager
Mo Bettahs Hawaiian Style Restaurant
03.2015 - 09.2022
Tafuna High School