Satya Gouda
Folsom,CA
Summary
Looking for a challenging role in a dynamic organization to apply my 19+ years of PEGA expertise, leadership skills, and enthusiasm for a long-term career. Known as an innovative, dedicated, and results-driven professional.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pega Lead Technical Architect
Perficient, USA
10.2021 - 05.2025
- Worked as a Pega Lead Technical Architect.
- Responsible for architecting solutions that meet business requirements while adhering to Express IT Target Architecture and IT/Security Standards.
- Oversaw architecture implementation, collaborating with IT teams throughout project lifecycle from inception to deployment.
- Ensured project deliverables aligned with the Architecture, authored relevant documents, and reviewed/approved Detailed Design, Testing, and Deployment documentation.
- Provided feedback to Enterprise Architecture regarding best practices and constraints.
- Managed daily activities across multiple projects and kept stakeholders informed.
- Followed industry trends and conducted POCs to enhance system responsiveness, automation, and intelligence.
- Maintained leadership that alleviates pressure and fosters positive team atmosphere.
- Captured business requirements from partners and provided optimal solutions.
- Designed Class Structures, Data structures, DB tables.
- Participated in integration, code reviews, test cases, and code walkthroughs.
- Created guideline documents for maintenance and upgrades.
- Led and guided internal and external scrum teams.
- Project: 11
- Client: IRS (Internal Revenue Services)
- Client Description: The IRS builds on years of progress, integrating its mission, values, and priorities. The strategic plan was developed by the Office of the Chief Financial Officer through a collaborative process involving IRS employees, leaders, advisory groups, and the Department of the Treasury.
- Project Description: This project concentrated on developing a standardized Exam Application for the preliminary phases of the case lifecycle. It also involved foundational tasks such as establishing Issues, Risks, Filing, Initial roles, groups, and creating the home page for all exam users.
Pega Lead Solution Architect
Tata Consultancy Services, USA
01.2021 - 09.2021
- Worked as a Pega Lead Solution Architect.
- Responsible for designing solution architectures that meet the business requirements of projects and programs in alignment with the Express IT Target Architecture and IT and Security Standards.
- Oversaw architecture implementation, collaborating closely with project IT teams throughout the entire project lifecycle: from inception to design, testing, technology selection, and deployment.
- Ensured all project deliverables conformed to the specified architecture, authored the Solution Architecture Statement and System Requirement Statement, and reviewed and approved Detailed Design, Testing, and Deployment Architecture documentation.
- Provided feedback to Enterprise Architecture on best practices and implementation constraints related to IT standards or proposed solution architectures.
- Effectively managed day-to-day activities across multiple projects and proactively communicated updates to stakeholders.
- Consistently monitored industry trends and conducted internal and external Proofs of Concept (POCs) with new technologies, concepts, and patterns to enhance system responsiveness, automation, and intelligence.
- Maintained a leadership style characterized by flexibility, which alleviated pressure and fostered a positive team environment.
- Engaged with business partners to capture requirements and deliver optimal solutions.
- Designed class structures, work, data, and interface classes.
- Developed data structures and tables, including database tables.
- Participated in integration activities, code reviews, test case development, and code walkthroughs.
- Created guideline documents to facilitate ease of maintenance and upgrades.
- Led and guided both internal and external scrum teams.
- Project: 10
- Client: Bank of America
- Client Description: The Bank of America Corporation, often abbreviated as BofA or Boa, is an American multinational investment bank and financial services holding company headquartered in Charlotte, North Carolina. It was founded in San Francisco and was formed through NationsBank's acquisition of BankAmerica in 1998.
- Project Description: This Application focuses on collections, recovery, and UCRS. Collections involve efforts by the bank to recover overdue payments, including phone calls, text messages, emails, and guiding customers through the payment process.
Pega Lead Solution Architect
Cognizant Technology Solutions, USA
07.2017 - 01.2021
- Served as a Pega Lead Solution Architect.
- Responsible for developing solution architectures that meet the business requirements of projects and programs, in alignment with Express IT Target Architecture and IT and Security Standards.
- Oversaw architecture implementation by collaborating closely with project IT teams throughout the entire project lifecycle: from inception and design to testing, technology selection, and deployment.
- Ensured alignment of all project deliverables with specified architecture. Authored the Solution Architecture Statement and System Requirement Statement. Reviewed and approved Detailed Design, Testing, and Deployment Architecture documentation.
- Provided feedback to Enterprise Architecture regarding best practices and implementation constraints related to IT standards or proposed solution architectures.
- Efficiently managed day-to-day activities across multiple projects while proactively keeping stakeholders informed.
- Kept abreast of industry trends and conducted internal and external proof-of-concepts (POCs) with new technologies, concepts, and patterns to enhance system/application responsiveness, automation, and intelligence.
- Maintained a leadership style that diffuses pressure and fosters a positive team environment.
- Engaged with business partners to capture business requirements and provided optimal solutions.
- Designed class structures, work, data, and interface classes.
- Developed data structures, data tables, and database tables.
- Participated in integration, code reviews, test case development, and code walkthroughs.
- Created guideline documents to facilitate easy maintenance and upgrades.
- Led and guided the team, including all internal and external scrum teams.
- Project: 9
- Client: Anthem-Digital Provider Onboarding
- Client Description: Anthem, Inc., is a health insurance provider and the largest for-profit managed health care company in the Blue Cross Blue Shield Association in the United States.
- Project Description: Digital Provider onboarding is an internal enterprise workflow constructed on the PEGA platform to transfer data to downstream teams. Tickets progress through queues and tasks to facilitate data delivery to the downstream teams. Collected digital data is transmitted to Contraxx for automatic generation of standard contracts when appropriate.
Lead System Architect
Cognizant Technology Solutions, USA
10.2015 - 07.2017
- Worked as a Lead Solution Architect.
- Interacted with business partners to capture business requirements.
- Designed class structures, work, data, and interface classes.
- Designed data structures, data tables, and database tables.
- Participated in hands-on development and system design.
- Designed decision rules for maintenance.
- Configured SLA setups and implemented agent setups.
- Developed processes for handling various types of service calls.
- Created interfaces to consume web services for user/application-specific data.
- Developed PEGA rules including processes, harnesses, sections, and activities.
- Conducted integration, code reviews, test case creation, and code walkthroughs.
- Compiled guidelines documents for maintenance and upgrades.
- Handled web services deployment across different environments such as DEV, QA, and UAT, which included generating WSDLs and creating EAR files for new requirements weekly.
- Project: 8
- Client: Health Net-Prime
- Client Description: Health Net, Inc. is one of the largest managed health care companies in the United States. Its subsidiaries offer HMO, POS, PPO, and government contract health benefits to 6.6 million people across all 50 states and the District of Columbia through various programs including group, individual, Medicare, Medicaid, Tricare, and Veterans Affairs. MHN, its behavioral health services subsidiary, provides mental health, substance abuse, and employee assistance programs to 7.3 million people, including Health Net's health plan members. Additionally, Health Net's subsidiaries offer prescription drug-related products, multi-region employer health care coordination, and administrative services for medical groups and self-funded benefits programs.
- Project Description: The MAGIC (MACESS Appeals and Grievances Information Center) system is Health Net's Enterprise-wide solution for tracking and reporting appeals and grievances related to members and providers. To comply with Federal Regulations and reduce manual processing, Health Net automated its appeals and grievance process across seven business lines: Commercial (California, Washington, Oregon, Arizona) and State Health Plans (California, Arizona). The PRIME Case Management solution was implemented to handle unique workflows for member appeals and grievances, improving customer satisfaction and efficiently managing 25,000 cases annually.
Lead System Architect (LSA)
Cognizant Technology Solutions, USA
01.2015 - 10.2015
- Lead System Architect responsible for:
- Capturing business requirements with partners
- Designing Class Structure, Work, Data, and Interface classes
- Creating Data Structures, DB Tables
- Participating in hands-on development and system design
- Crafting complex decision rules for easy maintenance
- Configuring SLAs, implementing Agent Setups
- Handling various service cell processes
- Building interfaces for Web Services
- Developing PEGA rules like processes, harnesses, sections, and activities
- Conducting integration, code reviews, test cases, and code walkthroughs
- Creating guideline documents for maintenance and upgrades
- Deploying web services across DEV, QA, UAT environments, including WSDL generation and EAR file creation
- Project: 6
- Client: Service Net Warranty
- Client Description: Service Net Warranty is a service-management company that offers warranties, service contracts, and loyalty programs for manufacturers, retailers, and distributors of durable goods like electronics, appliances, PCs, peripherals, power tools, and HVAC equipment. They handle underwriting, marketing, customer support, claims processing, and coordinate technician services as needed.
- Project Description: Claims Examination (Adjudication) is essential to claims approval and payment. This project aims to integrate the Claims Examination process into the Warranty Information Network (WIN) CRM and administration system. It will enable Claims Examiners to review, estimate, and adjust claims for approval and payment in the system of record. Users will have access from both the composite 360 view and the back office workbasket. After full integration, most claims will flow through the Claims Examination workbasket instead of intent access needed at launch.
Lead System Architect (LSA)
Cognizant Technology Solutions, USA
08.2014 - 01.2015
- Worked as a Lead System Architect:
- Captured business requirements through interaction with partners
- Designed Class, Data Structures, DB Tables, SLA configurations, decision rules, and interfaces
- Participated in system design and hands-on development
- Built processes for service calls and interfaces to consume Web Services
- Developed PEGA rules (process, harness, section, activities)
- Conducted integration, code reviews, test cases, and walkthroughs
- Created guideline documents for harness, section, and upgrades
- Deployed web services in DEV, QA, and UAT environments, including WSDL generation and EAR file creation
- Project: 5
- Client: ANZ
- Client Description: The Australia and New Zealand Banking Group Limited (ANZ) is the third largest bank by capitalization in Australia, following the Commonwealth Bank and Westpac Banking Corporation.
- Project Description: The User Access Management project introduced an intranet portal for employees to submit user requests. A workflow-based solution on the Pega platform automates the user provisioning lifecycle, creating users in ANZ Pega Business applications. System components include: IAC (Frontend component of Pega v7.1), UAM (Deployed on Pega v7.1), Active Directory, MS Exchange, CSSW (Pega v7.1 application) – for end-to-end automation, ASW (Pega v6.1 application) – for end-to-end automation
Lead System Architect (LSA)
Cognizant Technology Solutions, USA
12.2013 - 08.2014
- Lead System Architect:
- Captured business requirements with partners.
- Designed class structures, data tables, and database tables.
- Developed systems and complex decision rules for easy maintenance.
- Implemented SLA configurations and agent setups.
- Built processes for service calls and interfaces for web services.
- Created PEGA rules (process, harness, section, activities).
- Conducted integration, code reviews, test cases, and code walkthroughs.
- Authored guideline documents for maintenance and upgrades.
- Deployed web services in DEV, QA, and UAT environments, including WSDL generation and EAR file creation.
- Project: 4
- Client: Prudential -Underwriting
- Client Description: Prudential Financial companies provide services to both individual and institutional customers globally, including The Prudential Insurance Company of America, which is among the largest life insurance companies in the U.S. These companies offer a range of products and services such as life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, and relocation services.
- Project Description: The underwriting framework is a vital financial issue in America, impacting both individuals and the investment professionals and institutions that support them. As part of its commitment to promoting a secure underwriting framework, Prudential publishes various papers, reports, articles, and other materials on retirement issues and solutions, all of which are available on this site.
Senior Consultant
Cognizant Technology Solutions, India
09.2010 - 12.2013
- Lead System Architect:
- Captured business requirements with partners.
- Designed class structures, data tables, and database tables.
- Developed systems and complex decision rules for easy maintenance.
- Implemented SLA configurations and agent setups.
- Built processes for service calls and interfaces for web services.
- Created PEGA rules (process, harness, section, activities).
- Conducted integration, code reviews, test cases, and code walkthroughs.
- Authored guideline documents for maintenance and upgrades.
- Deployed web services in DEV, QA, and UAT environments, including WSDL generation and EAR file creation.
- Project: 3
- Client: Farmers Business Insurance Express
- Client Description: Farmers Insurance Group offers homeowners, auto, life insurance, and financial services in the US. It's the third largest insurer in the country, serving over 10 million households across 41 states. Although a subsidiary of Zurich Financial Services, it's headquartered in Los Angeles, California.
- Project Description: Farmers FBIE application is an automated underwriting tool for both new business and endorsements in Farmers Commercial Lines. This project focuses on addressing production defects reported by the State Service center of Farmers Commercial Lines. The Automated Underwriting Interface (AUI) system is a comprehensive insurance application developed by Farmers for various lines of insurance, such as Artisan Contractor, Automotive Trades, Commercial Real Estate, Habitation, Manufacturing, Restaurant, Retail Service, and Wholesale/Distribution. It encompasses new business quotes, all underwriting rules per line of business, data capture for underwriting, and policy quotes.
Senior Consultant
Cognizant Technology Solutions, India
09.2008 - 08.2010
- Collaborated with Business Analysts to ensure developers understood use case objectives.
- Worked with Pega Support Team for prompt ticket responses and customer satisfaction.
- Developed process, harness, section, and activity rules using Pega PRPC. Updated cascading style sheets, harnesses, and sections; modified portal layouts based on user roles and privileges.
- Defined Decision rules to guide business processes. Created Declarative expressions for property value changes and validation rules for both client-side and server-side logic. Designed services and connectors for backend integration via SOAP, MQSeries, and Email.
- Project: 2
- Client: AOG Casualty Underwriting UI Phase 1a, UK based leading Insurer
- Client Description: The ACE Group provides insurance and reinsurance services to a range of clients. Operated by ACE Limited, the ACE Group operates globally with offices in 53 countries.
- Project Description: AOG's project aims to improve the AOG Casualty First Rate and the UK underwriting process by creating an underwriting User Interface (UI). This UI will streamline the underwriting workflow by integrating key AOG applications and replacing bespoke spreadsheets where needed. Additionally, enhancements to First Rate functionality and addressing known issues are expected to lead to greater efficiency in underwriting and improved accuracy in data capture. Future reporting and development needs will also be met more effectively. Furthermore, integrating First Rate into the underwriting process will facilitate technical rate guidance and price monitoring.
Consultant
Cognizant Technology Solutions, India
06.2006 - 09.2008
- Design and development of a complex workflow process in PRPC and web service-based architecture.
- Solving technical challenges involving integration of PRPC with the BISON system.
- Defining decision rules to determine the execution path of the business process.
- Creating declarative expressions for value changes on properties.
- Creating validation rules to implement business logic validation (client-side & server-side).
- Involved in designing services and connectors for backend integration over SOAP.
- Project: 1
- Client: Congstar Active Billing (T-System- Deutsche Telekom)
- Client Description: Deutsche Telekom's domestic fixed-network and mobile business saw overall success. Full-year 2009 revenue dropped 3.7% to EUR 25.4 billion, while adjusted EBITDA fell just 1.6% to EUR 9.6 billion, improving the margin to 37.7% from 37.0% in 2008.
- Project Description: Order Management is designed to support the online order management of the new SIM card distribution for the T-System client. It functions as a middle layer that facilitates the backend processing of orders placed by customers through eBay in a portal known as Web shop.
Education
Bachelor's degree - Electrical Engineering
BPUT
01.2004
Skills
- Roles: Lead Solution Architect, Lead System Architect, Senior Consultant
- Solutions: Business Process Management (BPM), Enterprise Application Architecture, Case Management Solutions, Customer Engagement and Decisioning, Integration Solutions, Service Now, Project Management
- Industries: Government, Finance, Healthcare, Insurance, Banking, Telecom
- Technologies: Pega Rule Process Commander (51-74, 86, Infinity 231/241), Java, XML, HTML, DB2, SQL, PLSQL, UNIX, Rest APIs, ServiceNow, Project Management
Certification
- Certified Pega Data Scientist - PEGAPCDS80V1_2020
- Certified CLSA-1 – Lead System Architect part-1 in PRPC v6.2 from Pega Systems Inc.US
- Certified CCA – Certified CPM Architect in PRPC v6.1 from Pega Systems Inc. US
- Certified CSSA- Certified Senior Architect in PRPC v5.5 from Pega Systems Inc. US
- Certified CSA- Certified Senior Architect in PRPC v5x from Pega Systems Inc. US
- Certified SCJP – Sun Certified Java Programmer 1.5
- Certified SCWCD – Sun Certified Web Component Developer 1.5
- Pega Constellation Badge-Pega Infinity 24.2
- Pega CLSA Badge-Pega Infinity 24.2
- Certified Service Now Developer
- Certified Project Management (PMP)
Visa Details
US Citizen
Timeline
Pega Lead Technical Architect
Perficient, USA
10.2021 - 05.2025
Pega Lead Solution Architect
Tata Consultancy Services, USA
01.2021 - 09.2021
Pega Lead Solution Architect
Cognizant Technology Solutions, USA
07.2017 - 01.2021
Lead System Architect
Cognizant Technology Solutions, USA
10.2015 - 07.2017
Lead System Architect (LSA)
Cognizant Technology Solutions, USA
01.2015 - 10.2015
Lead System Architect (LSA)
Cognizant Technology Solutions, USA
08.2014 - 01.2015
Lead System Architect (LSA)
Cognizant Technology Solutions, USA
12.2013 - 08.2014
Senior Consultant
Cognizant Technology Solutions, India
09.2010 - 12.2013
Senior Consultant
Cognizant Technology Solutions, India
09.2008 - 08.2010
Consultant
Cognizant Technology Solutions, India
06.2006 - 09.2008
Bachelor's degree - Electrical Engineering
BPUT