Satyendra Bahadur Singh Baghel
Fremont,CA
Summary
Dynamic technology professional with over 14 years of industry experience, including 9 years as a SAP SD/S4 Hana Functional Consultant, specializing in implementation and support projects. Extensive background in US healthcare insurance and legal sectors, complemented by a strong ability to enhance systems and align technical solutions with strategic business objectives. Proven success in leading projects from inception to completion, driving organizational growth and operational efficiency. Committed to leveraging expertise to deliver innovative solutions that meet evolving business needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HCL Technologies Ltd.
03.2023 - Current
- Project : Palo Alto Networks
- To provide production support for the end-to-end OTR (Order to Revenue) business process
- Support for Net new Orders, Renewals, Internal Orders, RMA, Credit & Debit Memos, Outbound logistics, Invoices, Trade Compliance and quality management, RAR reconciliation
- Support for Third party fulfillment and RMA with Flex and Lanner
- Month end, Quarter end support activities
- Support ongoing reconciliation activities
- KB Article Creation and Reporting
- Integrations supporting OTR
- Licensing database
- CPQ/SFDC
- GTS
- Clarizen
- EDI
- RAR
- OneSource
- Providing support for business processes and ensuring deliverables on time by playing a role of SD functional consultant;
- Providing solutions to various interfaces issues in SAP SD Order to Cash and possess creative approach to problem solving.
- Performing Month End-Net New Recon, Prisma Recon and Renewal Recon activities by interacting with cross functional applications teams like LDB(IAD), Steel bricks and Callidus team.
- Correcting and retriggering the Order confirmation notifications to corresponding distributors.
- Job monitoring, analyzing and providing the solution if any failures to avoid business disruption and perform their daily bookings/deliveries and revenues smoothly.
- Creating/ fixing Background jobs to avoid manual intervention and quick process.
- IDOC Monitoring and communicating to the business IT team if any corrections/updates are required to smoothen the business process.
- Fixing Orders value recon between SB and SAP
- Resolving Integration issues between CPQ and SAP
- Resolving CPQ Quote to order conversions
- Perform SB and SAP recon and resolving
- Monitor and resolve if any Shipments failure with Flex / Lanner
- Monitor and resolve the Deliveries and Shipments issue in SAP
- Customer credit limit set up for the SB direct customers.
- Auth code email recon
- Update/Delete TVARVC Table entries on case to case.
- Fixing VFX3 issue
- Resolving Outputs/ Order summary / Invoice email issues
- Perform Licensing Synch using Tcode - ZLICPROCESS, take necessary actions and resolve for respective fallouts.
- Monitor and fix open deliveries
- Create and Extend of Customer Master
- Create and Extend of Material Master
- Proficient in interacting with the client directly regarding various assignments by ensuring achievements of the deliverables on time.
- Participating in Month/ Quarter and Year end activities and helping businesses in closing their books Smoothly and clear their backlogs.
- Handling business disruption tickets and bringing down negligence.
- Day to day Ticket Handling using a service now ticketing tool.
- Duration:
Corporate Serve Solutions Private Limited
01.2022 - 03.2023
- Project:- Haier Appliances India Pvt Ltd.
- Analyzing the problem to provide solutions to the user generated error and incidents.
- Analyzing the incident tickets and providing permanent solutions.
- Worked on Revenue account determination, create new job work order process, create new distribution channel, Assignment with sales org, Assignment with Sales org & Distribution channel and Plant, Mapping new pricing procedure for job work order etc.
- Involved in knowledge transfer sessions from our senior consultants.
- Worked Z report as per client requirement Sales Planning vs Archive.
IGlobal Consulting Pvt. Ltd.
07.2016 - 12.2021
- Project:- Milestone Gears Pvt. Ltd.
- Provided and analyzed question answers database to Client for Blue Print preparation for GAP Analysis.
- In TO-BE process responsible for Primary documentation and Final documentation.
- In Realization worked on Base line Configuration and Final Configuration.
- In the Final Preparation involved in Unit Testing, Integration Testing and Final UAT using real time data in Pre-Production.
- Configured Organization structure, including sales organization, Distribution channel, Divisions, Sales offices and shipping point
- Configuration of pricing procedure and maintaining condition records as per client’s business requirement.
- Configured consignment Process like consignment fill-up, Issue, Return, and Picking.
- Customizing and creation of various sales document types, delivery documents, billing and invoice.
- Configured Third Party Process and Credit Management.
- Working in P2&P3 team and handling low and medium priority tickets.
- Coordinating with onsite team in day-to-day trouble shooting tickets.
- Attending weekly meeting and analyzing pending issues
- Providing suggestions to the team in reducing backlogs.
- Resolved issues regarding sales, deliveries, shipment, billing, pricing, credit management & output determination.
- Provide the End users training.
- Providing solutions to tickets raised by end users.
Omni globe Information Technologies (India) Pvt. Ltd.
07.2015 - 06.2016
- Project: - US Legal Zoom
- To Process US legal document and prepare client data update, modification of data as per client request verify all the data through software like USPS.com
- Preparation of various types of Internal and External quality Reports on daily
- US-Handwritten document review & resolution
- Provide Backend support to client
iGATE Global Solutions Limited
01.2013 - 07.2015
- Project: US Healthcare Project
- To process US healthcare Enrollment & Disenrollment, Setup EFT and Billing and Also work on Eligibility and Verification.
- Part of external Audit team for all work type.
- Verify &Prepare client error rebuttals.
- Preparation of various types of Internal and External quality Reports on daily basis.
- Mentoring support to new joiner
Sulekha.com New Media Pvt. Ltd.
10.2011 - 01.2013
- Project:- Data Collection
- To collect the data from different website portal and verify from customer via phone and update in our tracker and sent to the sales team.
- Query handling of team members
Education
MBA -
Sikkim Manipal University
01.2019
Java
Ducat institute Noida
01.2010
BCA - undefined
Indira Gandhi National Open University
01.2009
CIC - undefined
Indira Gandhi National Open University
01.2006
Skills
- MS 2000, MS 2003, MS 2007, MS 2010, Linux
- SAP SD/S4 Hana, Java, C, C Visual Basic, Tally
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Decision-making
Certification
Java, Tally, Accounting
Languages
English
Full Professional
Timeline
HCL Technologies Ltd.
03.2023 - Current
Corporate Serve Solutions Private Limited
01.2022 - 03.2023
IGlobal Consulting Pvt. Ltd.
07.2016 - 12.2021
Omni globe Information Technologies (India) Pvt. Ltd.
07.2015 - 06.2016
iGATE Global Solutions Limited
01.2013 - 07.2015
Sulekha.com New Media Pvt. Ltd.
10.2011 - 01.2013
Java
Ducat institute Noida
BCA - undefined
Indira Gandhi National Open University
CIC - undefined
Indira Gandhi National Open University
MBA -
Sikkim Manipal University
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